Pamela Beck
McKinney,TX
Summary
Seasoned mortgage professional with over 20 years combined experience of processing, training and QC experience. Experienced with cross-selling products. Highly motivated, detail oriented, professional and courteous making customer service my top priority. Ready to combine my skills with an awesome organization for a winning combination.
Overview
22
22
years of professional experience
Work History
QC Analyst
Morgan Stanley
09.2022 - 03.2025
- Developed and maintained quality assurance
- Edited, proofed, and critiqued internal documents to improve clarity.
- Created and revised procedures, checklists and job aids to reduce errors.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Recorded and organized test data for report generation and analysis.
Senior mortgage processor
Fairway Independent Mortgage
01.2022 - 04.2022
- Full CD senior processor
- Processed loans coming from setup; reviewed file for compliance and needs items before submitting for initial review
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Senior Mortgage Processor
First United Bank
08.2021 - 01.2022
Mortgage Processing SME
Planet Home Lending, LLC.
12.2019 - 07.2021
- Trained new processors after their one week corporate training, assisted with onboarding new processors and ordering their systems and credentials
- Assisted new processors with their first few loans into final underwriting and closing, set up pipeline reports and reviews, spot audited files on intermediate processors going in for final underwriting to ensure accuracy and completeness
- Was on Committee for Policies and Procedures to review, update and test job aides for processing to go into Planet Online Docs
- Maintained a small pipeline of mixed loans including Streamline, IRRRL and Full docs to stay abreast on current guidelines and processing techniques
- Was assigned to work and oversee a contract team of 10 plus processors to get them up to par with PHL Polices
Processor/LOA
BancorpSouth
05.2017 - 09.2019
Loan Officer Assistant/Processor
LegacyTexas Bank
02.2015 - 04.2017
- Company Overview: (now Prosperity Bank)
Senior Mortgage Processor
CU Members Mortgage
02.2015 - 12.2015
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
Mortgage Processor/Team Lead
Texas Lending.com
05.2014 - 02.2015
- Examined loan applications
- Obtained and compiled copies of credit history, financial statements and other financial information
- Handled customer complaints and took appropriate actions
- Trained new employees and managed a Team of 6 processors
Mortgage Loan Processor III
Trustmark National Bank
03.2003 - 07.2012
Skills
- Knowledgeable in loan programs
- Customer Service
- Highly detailed
- Organized
- Proficient with Encompass
- Proficient with DU
- Proficient with LP
- Proficient with VA Portal
- Proficient with FHA Connection
- GUS history
- Pipeline reports
- 1:1 pipeline reviews
- Auditing files
Occupational License And Certificates
NMLS 554965
Timeline
QC Analyst
Morgan Stanley
09.2022 - 03.2025
Senior mortgage processor
Fairway Independent Mortgage
01.2022 - 04.2022
Senior Mortgage Processor
First United Bank
08.2021 - 01.2022
Mortgage Processing SME
Planet Home Lending, LLC.
12.2019 - 07.2021
Processor/LOA
BancorpSouth
05.2017 - 09.2019
Loan Officer Assistant/Processor
LegacyTexas Bank
02.2015 - 04.2017
Senior Mortgage Processor
CU Members Mortgage
02.2015 - 12.2015
Mortgage Processor/Team Lead
Texas Lending.com
05.2014 - 02.2015
Mortgage Loan Processor III
Trustmark National Bank
03.2003 - 07.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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