Pamela Bennett
Richmond,Ky
Summary
While working at framebridge I have grown as leader. I have learned how to effectively lead and guide other employees to make the best decisions for the art . While respectfully make sure that the employees under my supervision meet the standards and safety of framebridge.
Overview
10
10
years of professional experience
Work History
Training Specialist
Framebridge
Richmond, KY
08.2020 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
Quality assurance associate
Conduent
Lexington, Ky
11.2018 - Current
- Promoted a culture of attention to detail within the team by emphasizing the importance of precision in all aspects of work.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Housekeeping attendant
Hotel Kilbourne
Sandusky, Oh
03.2018 - 10.2018
- Supported team members during peak periods, fostering a cohesive and productive work environment.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Collaborated with other departments to address maintenance issues, enhancing overall guest experience.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Supervisor
Kalahari
Sandusky, Oh
11.2014 - 03.2018
- Increased employee performance through effective supervision and training.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Education
Degree -
Firelands Highschool
Oberlin, Oh06.2002
Skills
Speciality Mounting
Canvas
Assembly and Hardware
Receiving
Shipping
Table top and ornaments
Awards
- Associate of the month at Kalahari
- Overall resort Associate of the month at Kalahari
Accomplishments
- 2021 Helped open New Jersey Factory
- 2021 Seasonal lead in Lexington
- 2022 Art Studio employee
- 2023 Training Specialist
- 2023 Trained Virginia employees
Timeline
Training Specialist
Framebridge
08.2020 - Current
Quality assurance associate
Conduent
11.2018 - Current
Housekeeping attendant
Hotel Kilbourne
03.2018 - 10.2018
Housekeeping Supervisor
Kalahari
11.2014 - 03.2018
Degree -
Firelands Highschool