Pamela Besl
Lebanon,OH
Summary
Energetic and attentive supervisor focused on delivering consistent performance by monitoring, training and motivating employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results. Energetic and attentive Lead Supervisor focused on delivering consistent performance by monitoring, training and motivating guest service employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Offers strong record of accomplishment in achieving consistent results.
Overview
16
16
years of professional experience
Work History
Lead Supervisor
Advanced Outdoor Solutions
03.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over guest service operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Trained personnel to develop new team leads for guest service department needs.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods
- Delivered superior customer service in every interaction and skillfully resolved conflicts
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Coordinated supervisory assignments to maintain strong front-line leadership over guest service operations
Lead Supervisor
Great Wolf Lodge Resort
01.2008 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over Guest service operations.
- Trained 10-20 personnel to develop new team leads for Guest services department needs.
Education
High School Diploma -
D. Russell Lee Joint Vocational School
Fairfield, OH06.1979
Skills
- Excellent customer service skills Able to manage co workers and teach skills needed Capable to lead a team of employees and educate them as needed Able to problem solve and provide optimal best solution for any situation
- Troubleshooting
- Supervision and leadership
- Multitasking Abilities
- Organization and Time Management
- Organization
Timeline
Lead Supervisor
Advanced Outdoor Solutions
03.2021 - Current
Lead Supervisor
Great Wolf Lodge Resort
01.2008 - 03.2021
High School Diploma -
D. Russell Lee Joint Vocational School
Similar Profiles
Judy MitchellJudy Mitchell
General Manager at Advanced Outdoor SolutionsGeneral Manager at Advanced Outdoor Solutions
Megan PierretMegan Pierret
Operations Administrator at Advanced Outdoor ManagementOperations Administrator at Advanced Outdoor Management
Daniel LewisDaniel Lewis
Helper at Legendary Outdoor SolutionsHelper at Legendary Outdoor Solutions
Jacqueline BousquetteJacqueline Bousquette
Product Owner Consultant at Koniag Government ServicesProduct Owner Consultant at Koniag Government Services
Jake HoverJake Hover
Server at Firebirds Wood Fired GrillServer at Firebirds Wood Fired Grill