Pamela Biemiller
Cape Coral,FL
Summary
Proven Title Insurance Agent of over 10 years, with a track record of enhancing client satisfaction and streamlining operations. Skilled in conflict resolution and maintaining compliance, demonstrating exceptional organizational skills and a positive attitude. Expert in fostering professional relationships and delivering optimal outcomes for clients through critical thinking and effective communication.
Overview
16
16
years of professional experience
Work History
Title Insurance Agent
Title Professionals of Florida
11.2016 - 08.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Title Agent
Title Connection of Florida
02.2009 - 10.2016
- Facilitated smooth transaction processes
- Negotiated favorable terms for clients during the settlement process, securing optimal outcomes for all parties involved.
- Maintained up-to-date knowledge of industry trends and regulations through ongoing professional development opportunities.
- Contributed to a positive team environment by offering assistance to colleagues when needed and sharing best practices for efficient title processing procedures.
Education
Associate of Business Administration - Business Administration And Management
Baker College
Port Huron, MI06.2012
Title Insurance Agent - Title Insurance Agent
The Koogler Group
02.2012
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Clear Communication
- Critical Thinking
- Conflict Resolution
- Professional Networking
Timeline
Title Insurance Agent
Title Professionals of Florida
11.2016 - 08.2024
Title Agent
Title Connection of Florida
02.2009 - 10.2016
Associate of Business Administration - Business Administration And Management
Baker College
Title Insurance Agent - Title Insurance Agent
The Koogler Group
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