Sheila Lea
Mena,AR
Summary
Dynamic Title Insurance Agent with a proven track record at Martins Title and Closing Services, excelling in relationship building and policy management. Expert in negotiating favorable coverage and enhancing client satisfaction through tailored solutions. Committed to continuous professional development, ensuring compliance and industry knowledge to deliver exceptional service and support.
Overview
44
44
years of professional experience
Work History
Title Insurance Agent
Martins Title and Closing Services
05.1981 - 08.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built real estate history and complete chain of title
- Analyzed chains of title and complete history for requirements and exceptions
- Issued policies
- Maintained Escrow Accounts
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
- Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Negotiated contracts and terms of sale with potential customers.
Education
High School Diploma -
Hatfield High School
Hatfield, AR 71953Skills
- Quotes and sales
- Life insurance
- Auto insurance
- Upselling
- CRM software
- Health insurance
- Policy renewals
- Property insurance
- Insurance program management
- Insurance product promotion
- Relationship building
- Data entry
- Critical thinking
- Policy Knowledge
- Customer billing
- Customer complaint resolution
- New agent training
- Policy changes
- Insurance practices
- Customer referrals
- Premium calculations
- Form completion and submission
- Records maintenance
Timeline
Title Insurance Agent
Martins Title and Closing Services
05.1981 - 08.2025
High School Diploma -
Hatfield High School
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