Pamela Bierd
New York,NY
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
35
35
years of professional experience
Work History
Receptionist
Church Of God Of Prophecy
2023.12 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Client Service Representative
Dish Network Corp
2014.05 - 2022.12
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Gaming Supervisor
Hotel Lina
1989.08 - 2021.05
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Streamlined operations by implementing effective scheduling strategies to optimize staff coverage during peak hours.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
Education
High School Diploma -
Colegio San Juan
Santo Domingo Oeste11.2019
Skills
- Scheduling
- File Management
- Travel Coordination
- Data Entry
- Financial Management
- Promotions Coordination
- Surveillance Monitoring
- Team Management
- Employee Scheduling
- Service Recommendations
- Account Management
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Church Of God Of Prophecy
2023.12 - Current
Client Service Representative
Dish Network Corp
2014.05 - 2022.12
Gaming Supervisor
Hotel Lina
1989.08 - 2021.05
High School Diploma -
Colegio San Juan
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