Summary
Overview
Work History
Education
Skills
References
Timeline
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Pamela Blair-Veliz

Bellevue,OH

Summary

Dynamic leader with a proven track record at Biglots, enhancing customer satisfaction and streamlining operations. Excelled in staff training, leveraging customer service excellence and inventory control to exceed performance metrics. Skilled in payment processing and fostering customer relations, significantly improving service delivery and operational efficiency.

Overview

34
34
years of professional experience

Work History

Customer Service Lead

Biglots
Norwalk , OH
04.1991 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Operated machinery including balers and compactors used in compressing cardboard boxes for storage purposes.
  • Ensured cleanliness and orderliness of the unloading area to maintain a safe working environment.
  • Efficiently unloaded merchandise from incoming trucks and containers, ensuring timely processing of goods.
  • Processed sales, returns, and exchanges using POS register system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

Bellevue High School
Bellevue, OH

Skills

  • Customer service excellence
  • Customer relations
  • Cash handling
  • Company branding
  • Inventory control
  • Administrative duties
  • Team training and development
  • Warehouse safety
  • Truck loading and unloading
  • Freight processing
  • Opening and closing procedures
  • Multitasking and organization
  • Problem-solving
  • Attention to detail
  • Team leadership

References

References available upon request.

Timeline

Customer Service Lead

Biglots
04.1991 - Current

Bellevue High School

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Pamela Blair-Veliz