Pamela Burleson
Alpharetta ,GA
Summary
Dynamic housekeeping professional with extensive experience at Hilton Garden Inn, excelling in staff training and quality assurance. Proven ability to enhance guest satisfaction through meticulous cleaning and organization. Skilled in chemical cleaners and effective communication, consistently maintaining high standards and improving team performance in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Housekeeper
Hilton Garden Inn Hotel
Atlanta, GA
08.2025 - Current
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
Housekeeper
Home 2 Suites
East point, Georgia
01.2025 - 08.2025
- Cleaned guest rooms to maintain high cleanliness standards and guest satisfaction.
- Assisted in deep cleaning tasks during off-peak times to prepare for busy seasons.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
housekeeper
Hotrec
Atlanta, georgia
03.2024 - 12.2024
- Maintained cleanliness and organization in guest rooms and public areas.
- Utilized cleaning chemicals and tools safely to uphold hygiene standards.
- Responded promptly to guest requests for additional amenities or services.
Housekeeping Supervisor
Fti Taskforce
02.2023 - 04.2024
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Monitored staff performance and provided feedback to drive productivity.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
Caver Hotel Group
03.2022 - 11.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Monitored staff performance and provided feedback to drive productivity.
- Completed schedules, shift reports, and other business documentation.
Housekeeper
Cleaning Staffing Solutions
03.2023 - 10.2023
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeping Supervisor
Ths Taskforce
08.2022 - 02.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Attendant
Hyatt Regency Of Atlanta
06.2014 - 12.2022
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA05.1993
Skills
- Staff Training
- Room Turnover
- Inventory Restocking
- Guest Relations
- Invoice Processing
- Dusting Furniture
- Daily Facility Operations
- Stocking Bathrooms
- Chemical Cleaners
- Customer Service
- Quality Improvement
- Daily Progress Reports
- Vacuuming and Sweeping
- Cleaning and Sanitation
- Microsoft Office
- Cleaning Bathrooms
- Folding Clean Laundry
- Linens and Toiletries
- Team Performance Management
- Hotel Reservations
- Inspect Work
- Word Processing
- Room Occupancy Maintenance
- Communication skills
- Multitasking and organization
- Quality assurance controls
- Hospitality background
- Interior and exterior cleaning
- Housekeeping
- Cleaning and organizing
- Focused and detail-oriented
Timeline
Housekeeper
Hilton Garden Inn Hotel
08.2025 - Current
Housekeeper
Home 2 Suites
01.2025 - 08.2025
housekeeper
Hotrec
03.2024 - 12.2024
Housekeeper
Cleaning Staffing Solutions
03.2023 - 10.2023
Housekeeping Supervisor
Fti Taskforce
02.2023 - 04.2024
Housekeeping Supervisor
Ths Taskforce
08.2022 - 02.2023
Housekeeping Supervisor
Caver Hotel Group
03.2022 - 11.2023
Housekeeping Attendant
Hyatt Regency Of Atlanta
06.2014 - 12.2022
High School Diploma -
Hephzibah High School