Pamela Carlos
Phoenix,AZ
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Men’s Shoe Sales Associate
Dillard’s
Scottsdale, AZ
11.2020 - 05.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers find shoes to complement outfits.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Took accurate inventory to reduce risks of loss.
- Exceeded my sales goals on various internal contests including brands such as: Ecco, Johnston & Murphy, and Dansko.
- Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
- Achieved Dillard’s Pacesetter level by surpassing $400,000 in sales during my first year of employment.
Women’s Shoe Sales Associate
Macy’s
Chandler, AZ
08.2019 - 10.2020
- Engaged with customers to build rapport and loyalty.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
- Developed strong cooperative relationships with coworkers.
- Utilized bilingual skills to help other sales associates close sales with Spanish-speaking customers whenever needed.
- Worked to meet or exceed special targets for credit card applications and specific product promotions.
Sales Lead, Key Holder
Francesca’s
Phoenix, AZ
12.2018 - 10.2019
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Achieved high-pressure projects on tight deadlines.
- Performed and supervised boutique opening and closing procedures including bank deposits.
- Communicated regularly with territory, regional and strategic managers for daily support.
Dress Specialist
David’s Bridal
Phoenix, AZ
04.2018 - 08.2019
- Responsible for outfitting each customer from head to toe including gowns, headpieces, foundations, jewelry, etc.
- Helped customers find their perfect wedding, bridesmaid, and special occasion dresses.
- Learned different methods of garment construction and gown styles.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
Graphic Designer
Prisma Graphic
Phoenix, AZ
01.2014 - 08.2014
- Built corporate brands by designing cohesive looks between elements.
- Developed display, marketing and packaging materials to support product branding strategies.
- Key accounts included: Starwood Hotels and Resorts, W Hotels, Aloft Hotels, St. Regis Hotels, Wells Fargo, APS, and IHOP.
Education
Bachelor of Arts - Graphic Design
The Art Institute of Phoenix
Phoenix, AZ07.2010
Associate of Science - Graphic Design
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL01.2007
Window Displays Design -
Accademia Italiana
Florence, IT12.2003
Skills
- Retail Industry Experience
- Meeting Sales Goals
- Teamwork and Collaboration
- Merchandising and Display
- Engaging with Diverse Customers
- Fluent in English and Spanish
- Proficient in Italian
- Photographer Collaboration
merits and awards
- The Art Institute of Phoenix, Summer 2013 Best Portfolio Award
- The Art Institute of Phoenix, Summer 2012 Alpha Beta Kappa Honor Society
- Getty Images, Summer 2022, Contributor
Certification
- Certified Brand Designer, Wells Fargo - April 2014
Timeline
Men’s Shoe Sales Associate
Dillard’s
11.2020 - 05.2022
Women’s Shoe Sales Associate
Macy’s
08.2019 - 10.2020
Sales Lead, Key Holder
Francesca’s
12.2018 - 10.2019
Dress Specialist
David’s Bridal
04.2018 - 08.2019
Graphic Designer
Prisma Graphic
01.2014 - 08.2014
Bachelor of Arts - Graphic Design
The Art Institute of Phoenix
Associate of Science - Graphic Design
The Art Institute of Fort Lauderdale
Window Displays Design -
Accademia Italiana
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