Pamela Carroll Dean
Cincinnati,Ohio
Summary
I am an ambitious self-starter with 20 years of management. I have extensive experience in professional development as well as team building. I am solution focused with strong interpersonal and communication skills, as well as experience developing and managing budgets.
Overview
2021
2021
years of professional experience
Work History
Senior Manager, Community Life
The Community Builder’s, Inc.
2023 - 2024
- Responsible for daily oversight of a resource-based program (Community Life) at City West properties. Hire, train, and supervise service coordinator team. Maintain trauma-informed care environment for residents of the property and ensure all resident needs were met.
- Managing a resource-based program for residents
- Apply for grant funding
- Monitor program budget
- Plan and facilitate on-site events for residents (wellness, safety, financial services)
- Establish community and alike partnerships
- Attending community safety meetings & community council meetings
Tamar’s Center for Women Director
Franciscan Ministries, Inc.
2022 - 2023
- Responsible for daily oversight of women’s day center. Hire, train and supervise case manager, peer support specialist, and house manager team. Maintain a trauma-informed care environment for women who have been overlooked and underserved; victims of human sex trafficking, substance use disorders, homelessness and mental health challenges.
- Monitor program budget
- Apply for grant funding
- Establish community and like agency partnerships
- Plan and facilitate community outreach events
DV Shelter Manager
YWCA Cincinnati
01.2018 - 01.2021
- Responsible for daily oversight of the Hamilton County Domestic Violence Shelter by supervising direct-service staff, maintaining a trauma-informed shelter environment for survivors, ensuring high-quality service delivery that meets identified outcomes, and overseeing facility operation.
- Monitors spending using ABM, the agency’s budget management system
- Ensures spending in the areas of food, household and other supplies stays within budget
- Approves requests for client assistance funds
- Interacts with shelter advocates, intervention coordinators, and residents, Residential DV Services Director, co-workers, volunteers, interns, other social service providers, donors and community members
CCMEP Manager
Cincinnati | Hamilton County Community Action Agency
01.2016 - 01.2018
- Manage a comprehensive case management and employment program, supervise, train and professionally develop a team of seven case management staff to deliver quality case management to assist TANF customers to become self-sufficient by helping to break barriers to employment, connect with community resources, Job Developers, employment and educational programs. Oversee annual budget of $600,000. Work closely in collaboration with Talbert House, Urban League and Easter Seals and ODJFS ensuring that new workforce development policies and procedures are adhered to at all times.
Operations Manager
Talbert House, Cincinnati, Ohio
2013 - 2016
- Transitional Housing for Homeless Men & Veterans
- Supervisor, train and professionally develop operational and case management staff in a transitional residential housing setting, assure appropriate documentation in accordance with contracts, assure work environment practices are in compliance with regulatory requirements and agency policy, assist Director with development of and oversee annual budget, strategic plans, organize and define activities in order to achieve maximum outcomes, work closely with Strategies to End Homelessness and VA Officials as well as with ODMH.
Manager, Jail Intervention for Men
Talbert House, Cincinnati, Ohio
2011 - 2012
- Supervise, train and professionally develop administrative and clinical staff in a community correctional facility setting. Develop and implement policies and procedures, direct and supervise operations and personnel, assure appropriate documentation in accordance with contracts, assure work environment practices are in compliance with legal and regulatory requirements and agency policy, assist with the development of annual budget, plans, organizes and defines activities in order to achieve maximum outcome, work closely with the Hamilton County Sheriff’s Department and HCJC. Manage a team of up to nine.
- Prepare concise and accurate reports
- Prepare and deliver speeches before specialized audiences and the general public
- Oversee staffing needs
- Handle sensitive inquiries from and contacts with officials and general public
- Manage a large number of conflicting demands
- Resolve complaints from clients, citizens
- Maintain program budget
Manager, Men’s Corrections
Talbert House, Cincinnati, Ohio
2009 - 2011
- Supervise, train and professionally develop operational and clinical staff in a halfway house/community correction setting. Develop and implement policies and procedures, direct and supervise operations and personnel, assure appropriate documentation in accordance with contracts, assure work environment practices are in compliance with legal and regulatory requirements and agency policy, assist with the development of annual budget, plans, organizes and defines activities in order to achieve maximum outcome, work closely with the Bureau of Prisons Officials as well as the Department of Rehabilitation and Corrections (DRC) and ODMH. Manage a team of up to 18.
- Prepare concise and accurate reports
- Prepare and deliver speeches before specialized audiences and the general public
- Oversee staffing needs
- Handle sensitive inquiries from and contacts with officials and general public
- Resolve complaints from clients, citizens, and government officials
- Maintain 1-million-dollar program budget
Education
Bachelor of Science - Social Work and Addictions
University of Cincinnati
Cincinnati, OH03.2007
Associates Degree - HIM
Cincinnati State Technical & Community College
Cincinnati 05.1995
Certificate - Life Coach/Wellness Advocate
White Dove Circle of Light And Love
Springboro, OH12-2024
Certificate - Spiritual Life Coach
Holistic Learning Centers Inc.
Forked River, NJ10-2021
Timeline
DV Shelter Manager
YWCA Cincinnati
01.2018 - 01.2021
CCMEP Manager
Cincinnati | Hamilton County Community Action Agency
01.2016 - 01.2018
Senior Manager, Community Life
The Community Builder’s, Inc.
2023 - 2024
Tamar’s Center for Women Director
Franciscan Ministries, Inc.
2022 - 2023
Operations Manager
Talbert House, Cincinnati, Ohio
2013 - 2016
Manager, Jail Intervention for Men
Talbert House, Cincinnati, Ohio
2011 - 2012
Manager, Men’s Corrections
Talbert House, Cincinnati, Ohio
2009 - 2011
Bachelor of Science - Social Work and Addictions
University of Cincinnati
Associates Degree - HIM
Cincinnati State Technical & Community College
Certificate - Life Coach/Wellness Advocate
White Dove Circle of Light And Love
Certificate - Spiritual Life Coach
Holistic Learning Centers Inc.
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