Pamela Carter
Doordash
Thornton,CO
27
years of professional experience
Dynamic customer service professional with a proven track record, excelling in time management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and efficient delivery. Skilled in cash handling and building customer rapport, consistently achieving operational goals while maintaining a friendly and outgoing demeanor.
Work History
Driver/customer Care
5 Years 9 Months- Delivered food orders efficiently, ensuring customer satisfaction and timely service.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Communicated effectively with customers regarding order status and any potential delays.
- Maintained vehicle cleanliness and compliance with safety regulations for operational readiness.
- Delivered goods and products to customer on time and in excellent condition.
Guest Services/ Night Auditor/shuttle Driver
1 Year 7 Months- Processed guest check-ins and check-outs efficiently, ensuring smooth operations during night shifts.
- Conducted nightly audits of financial transactions to ensure accuracy and compliance with hotel policies.
- Managed front desk operations, addressing guest inquiries and resolving issues promptly.
- Maintained security protocols by monitoring premises and reporting irregularities to management.
- Generated daily revenue reports, providing insights for management review and decision-making.
Front End-customer Service/cashier
3 Years 7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Managed cash handling procedures, ensuring accuracy in daily register operations.
- Maintained a clean and organized checkout area to enhance customer experience.
Customer Care/Trainer
19 Years 3 Months- Trained new customer care associates to ensure consistency in service quality and adherence to company policies.
- Monitored customer care goals and developed improvements.
- Assisted in the development of policies and procedures aimed at improving overall efficiency within the Customer Care department.
- Assisted in developing internal training materials to continuously improve team performance and enhance customer care expertise.
Education
High School Diploma
Skills
Time management
Customer service
Problem-solving
Punctual and reliable
Customer rapport
Friendly and outgoing
Multitasking Abilities
Cash handling
Timeline
Guest Services/ Night Auditor/shuttle Driver
Super 8
12.2023 - 07.2025Read More
Driver/customer Care
Doordash
11.2020 - CurrentRead More
Front End-customer Service/cashier
Walmart
03.2020 - 10.2023Read More
Customer Care/Trainer
RTD
05.1999 - 08.2018Read More
Thornton High School
High School Diploma
Read More