Pamela Chanthanalay
Chicago,IL
Summary
Results-driven professional with a background in recruiting, digital marketing, and client relationship management. Skilled at building strong client and candidate relationships, optimizing engagement strategies, and leveraging data-driven insights to improve business outcomes. Experienced in managing hiring pipelines, executing social media campaigns, and collaborating across teams to enhance customer success. Adept at translating client needs into actionable solutions, ensuring long-term satisfaction, and streamlining processes to drive retention and performance.
Overview
8
8
years of professional experience
Work History
Paid Social Specialist
Dentsu
12.2023 - Current
- Manage and optimize digital marketing campaigns across Facebook, Instagram, TikTok, LinkedIn, and Snapchat to maximize client success and business objectives
- Collaborate with internal teams, including creative, analytics, and account management, to align campaigns with client goals
- Build and maintain strong client relationships by presenting campaign performance reports and providing strategic recommendations
- Analyze key performance metrics and adjust strategies to improve ROI and enhance customer engagement
Corporate Recruiter | Client Relationship Manager
Starcom
11.2021 - 07.2023
- Managed 10-15 hiring projects per cycle, ensuring a seamless client and candidate experience
- Partnered with hiring managers to understand business needs, strategize recruitment efforts, and ensure alignment with company goals
- Acted as a trusted advisor to candidates, setting expectations, guiding them through the hiring process, and maintaining strong communication
- Utilized CRM and ATS platforms (SmartRecruiter, iCIMS, Taleo, ADP, Bullhorn) to track candidate interactions and improve engagement
- Developed and maintained detailed progress reports to optimize the recruitment and customer experience
Program Manager | Customer & Stakeholder Engagement
Right at School
11.2020 - 02.2023
- Led a team of educators to deliver high-quality programming, ensuring student engagement and parent satisfaction
- Built and maintained relationships with parents, school leadership, and community stakeholders to improve service delivery
- Managed program operations, including curriculum implementation, staff training, and performance evaluations
- Proactively addressed client concerns and optimized service delivery through data-driven insights and feedback loops
Recruiter/Sourcer | Client & Talent Relationship Manager
SmartSource
04.2019 - 04.2022
- Partnered with HR teams and hiring managers to source, onboard, and retain top IT talent, ensuring long-term client satisfaction
- Maintained ongoing communication with clients, providing updates, troubleshooting issues, and delivering high-quality talent solutions
- Managed candidate onboarding, payroll processing, and workforce coordination to optimize efficiency and customer experience
- Strengthened client relationships through responsive communication and tailored hiring solutions
Recruiting Specialist | Client Support Coordinator
Mosaic/Acosta
05.2017 - 04.2019
- Partnered with corporate clients to identify top talent, ensuring alignment with business and marketing program needs
- Utilized CRM and recruiting tools to track candidate engagement and pipeline development
- Conducted pre-screenings, interviews, and background checks to ensure successful placements and long-term satisfaction
- Maintained strong client communication by providing regular updates and strategic recommendations
Education
Bachelor of Science - Business Administration
DeVry University
Addison, ILSkills
- Customer Relationship Management (CRM) Tools
- SmartRecruiter
- iCIMS
- Taleo
- ADP
- Bullhorn
- Account & Client Relationship Management
- Strategic Problem-Solving
- Communication & Presentation Skills
- Project & Stakeholder Management
Timeline
Paid Social Specialist
Dentsu
12.2023 - Current
Corporate Recruiter | Client Relationship Manager
Starcom
11.2021 - 07.2023
Program Manager | Customer & Stakeholder Engagement
Right at School
11.2020 - 02.2023
Recruiter/Sourcer | Client & Talent Relationship Manager
SmartSource
04.2019 - 04.2022
Recruiting Specialist | Client Support Coordinator
Mosaic/Acosta
05.2017 - 04.2019
Bachelor of Science - Business Administration
DeVry University
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