Pamela Desaulniers
Palm Coast,FL
Summary
Results-driven business professional with a focus on strategic management, seeking a challenging position that fosters personal growth and career advancement. Proven track record in optimizing processes and driving operational efficiency, contributing to enhanced organizational performance. Key competencies include leadership, project management, and team collaboration.
Overview
6
6
years of professional experience
Work History
CCI Insurance
Dana Hatfield
Palm Coast, FL
03.2022 - 10.2022
- Scheduled appointments for clients, customers, and other visitors.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Developed and maintained a filing system for essential documents, improving office organization.
BTR Services of Palm Beach Inc
Patricia Morrell
Palm Coast , FL
03.2019 - 02.2020
- Tracked project performance data to generate reports and keep management informed of important trends.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Organized and maintained filing systems, both paper and electronic.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Scheduled appointments for management team members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Set up new hire paperwork according to company standards.
United Water Restoration
Sarah Young Tiling
Ormond Beach, FL
11.2016 - 08.2018
- Developed comprehensive account plans tailored to each client's needs.
- Produced sales documents, finalized deals and filed records.
- Actively participated in weekly team meetings to discuss progress on projects.
- Responded quickly to customer inquiries via phone or email.
- Reviewed contracts, invoices and other documents for accuracy.
- Ensured compliance with company policies and industry regulations.
- Maintained detailed records of all client communications.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Managed accounts receivable including collections from delinquent accounts.
- Set up and updated customer accounts with interactions, payments and personal information.
- Negotiated pricing agreements with vendors and customers.
Education
High School Diploma -
Wolcott High School
Wolcott, CT06-1994
Skills
- Active listening
- Training & Development
- Leadership
- Excel Software Proficiency
- Customer service
- Decision-making
Affiliations
- Volunteering as a chaperone with my child's school events
- Visit historical areas around Florida
- Attend any mudding events with my son
References
References available upon request.
Timeline
CCI Insurance
Dana Hatfield
03.2022 - 10.2022
BTR Services of Palm Beach Inc
Patricia Morrell
03.2019 - 02.2020
United Water Restoration
Sarah Young Tiling
11.2016 - 08.2018
High School Diploma -
Wolcott High School