Pamela Chumney
208 Wootton Rd,VA
Summary
Dynamic Xfinity Technician with a proven track record in optimizing network performance and enhancing customer satisfaction through effective troubleshooting and technical support. Skilled in operating complex equipment and resolving service issues, I excel in collaborative environments and prioritize safety and compliance in all installations. Committed to continuous learning and improvement.
Overview
27
27
years of professional experience
Work History
Xfinity Technician
Xfinity Comcast
Richmond, VA
03.2006 - 11.2025
- Operated and maintained technical equipment to ensure optimal performance.
- Diagnosed and resolved customer service issues efficiently via phone and in-person support.
- Assisted in installation of cable and internet services, ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot network connectivity problems swiftly.
- Educated customers on product features, enhancing overall user experience and satisfaction.
- Documented service calls and maintenance activities accurately for record-keeping purposes.
- Monitored inventory levels of tools and parts, facilitating timely replenishment as needed.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Implemented best practices for equipment handling, improving safety protocols within the team.
- Optimized network performance, conducting regular updates and patches to software systems.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Contractor for Columbia Gas
Heath Consultants
1809 Coyote Dr. Chester Va
08.2005 - 11.2005
- Led comprehensive gas leak detection initiatives ensuring safety and compliance with industry standards.
- Streamlined data collection processes using advanced surveying equipment to enhance reporting accuracy.
- Trained and mentored junior contractors in best practices for field operations and safety protocols.
- Developed and implemented operational procedures that improved workflow efficiency across multiple projects.
- Fostered strong client relationships through effective communication and timely project updates, enhancing customer satisfaction.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Security Officer
Westminster Canterbury
1600 Westbrook Ave
12.2000 - 04.2005
- Monitored premises to ensure safety and security of residents, staff, and visitors.
- Conducted routine inspections of buildings and grounds to identify potential hazards or security breaches.
- Responded promptly to emergency situations, coordinating with local law enforcement when necessary.
- Developed and implemented security protocols to enhance resident safety and mitigate risks.
- Trained new security personnel on best practices for monitoring and reporting incidents effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
HVAC Assistant
Tomahawk Hvac
900 Kukymuth Dr
11.2004 - 02.2005
- Assisted technicians in installing and maintaining HVAC systems.
- Supported troubleshooting and repair of heating, ventilation, and air conditioning units.
- Learned safety protocols and proper use of HVAC tools and equipment.
- Provided exceptional customer service during service calls and installations.
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
Medical Records Specialist
Beth Shalom Home
1600 John Rolfe Parkway
07.1998 - 05.2002
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Streamlined record retrieval processes, enhancing efficiency in data access for clinical staff.
- Trained team members on medical records software, fostering knowledge sharing and operational consistency.
- Implemented quality control measures to uphold standards in documentation practices across departments.
- Collaborated with healthcare teams to ensure compliance with regulatory requirements and best practices.
- Developed training materials for new staff, promoting understanding of policies and procedures related to medical records management.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Maintained patient confidence by keeping patient records information confidential.
Education
High School Diploma -
John Tyler Community College
Chester, Virginia, VASkills
Technical equipment operation
Customer service resolution
Cable installation compliance
Network troubleshooting collaboration
Timeline
Xfinity Technician
Xfinity Comcast
03.2006 - 11.2025
Contractor for Columbia Gas
Heath Consultants
08.2005 - 11.2005
HVAC Assistant
Tomahawk Hvac
11.2004 - 02.2005
Security Officer
Westminster Canterbury
12.2000 - 04.2005
Medical Records Specialist
Beth Shalom Home
07.1998 - 05.2002
High School Diploma -
John Tyler Community College