Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Coleman

Concord,NC

Summary

Proven leader with extensive experience in team leadership and customer service, notably at Lodge Manufacturing. Excelled in policy enforcement and problem-solving, enhancing store operations and employee motivation. Demonstrated professionalism and excellent communication, achieving significant improvements in customer satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Shift Manager/Key Holder

Lodge Manufacturing
02.2018 - 03.2024
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.

Deli Customer Service Clerk/Meat Department Associate

Stock Market
07.2013 - 02.2018
    • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
    • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
    • Learned other teammates' work tasks to train as backup.
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Greeted customers at counter to fulfill requests and answer questions.
    • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
    • Accurately operated cash register to process customer payments.
    • Cut meats to customer specifications and answered questions about specialty products.
    • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
    • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
    • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
    • Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
    • Handled cash and made change to process sales transactions for customers.
    • Prepared and packaged meat products by cutting and grinding meat to customer specifications.
    • Used proper sanitation and food safety techniques to prevent food contamination and illness.

Deli Manager

Lowes Foods
02.2005 - 07.2013
  • Set schedules for 10 staff by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inventoried food products and associated materials on weekly basis.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Inspector/Line Assembler

Current Applications, Inc.
02.1999 - 07.2005
  • Built a variety of D C motors for various customers.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Conducted detailed building structure inspections to identify and resolve potential risks.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Repaired faults, reassembled products, and completed additional tests.
  • Weighed products prior to shipment to confirm accuracy.
  • Operated and maintained testing equipment.
  • Monitored product quality at all stages of production process.
  • Followed safety protocols while handling hazardous materials.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Practiced standard operating procedures for consistent production results.
  • Assisted in developing inspection and testing protocols.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Followed specifics of each production run to perform high-quality work within specified tolerances.
  • Read and understood schematics to accurately connect each component.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Boxed, labeled, and transported items to support assembly operations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed outlined specifications to implement assembly plans.

Education

High School Diploma -

Immaculate Heart High
Watertown, NY

Skills

  • Customer Service
  • Positive Attitude
  • Self Motivation
  • Drawer balancing
  • Reliability
  • Excellent Communication

Timeline

Shift Manager/Key Holder

Lodge Manufacturing
02.2018 - 03.2024

Deli Customer Service Clerk/Meat Department Associate

Stock Market
07.2013 - 02.2018

Deli Manager

Lowes Foods
02.2005 - 07.2013

Inspector/Line Assembler

Current Applications, Inc.
02.1999 - 07.2005

High School Diploma -

Immaculate Heart High

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Pamela Coleman