Pamela Conine
Appleton
Summary
Seeking a Billing Representative role within the company where I can apply my customer service experience, technical knowledge, and attention to detail to support a positive customer experience.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Representative level 3 technical support
Charter Communications/Spectrum
Appleton
01.2020 - Current
- Provide technical support for internet, cable and phone services, resolving customer issues efficiently
- Guided customers through setup and troubleshooting
- Assisted with billing inquiries, payments and account management
- Identify customer needs and recommend products and service upgrades while supporting company goals
- Consistently met and exceeded performance metrics as a top ten agent
- Maintained high customer satisfaction while managing high call volume
- Processed payments and handled account updates with accuracy and attention to detail
- Coordinate service appointments and escalate issues to appropriate departments
- Assist customers with service related claims and ensuring timely resolution
Guest Service Representative
Kwik Trip
Appleton
01.2018 - Current
- Deliver friendly and efficient customer service in fast paced environment
- Accurately handle cash, credit and electronic transactions while balancing cash drawers at end of shift
- Verify customer identification and ensure compliance and age restricted regulations
- Maintain cleanliness of store and equipment
- Received, stocked and organized merchandise from delivery trucks
Business owner, Certified Instructor and Trainer
FUR A LIFETIME PROFESSIONAL DOG TRAINING
Appleton
01.2006 - Current
- Teach puppy, beginner, advanced classes, tricks and behavioral modification
- Consulting with clients in home to assess training needs
- Private training for behavior problems
- Setup schedules for private students
- Develop training plans for individuals in private training
- Design appropriate curriculum for each class and individual lessons
- Write and print handouts and homework for students
- Teach classes and seminars up to 20 people
- Order and purchase supplies
- Provide AKC training certification to students/clients
- Submit certification paperwork to AKC
- Maintain AKC evaluator certification
- Canine CPR and First aid training
- Continue education through training courses and in person seminars
Department Manager
WAL-MART
Appleton
01.2003 - 01.2020
- Manage daily operations across multiple departments including jewelry, crafts, apparel and cosmetics
- Supervised, trained and supported team members, ensuring strong performance and customer service
- Create employee schedules, conducted performance evaluations, and provided feedback and ongoing coaching
- Maintained accurate inventory and merchandising standards helping to reduce shrink
- Execute planograms and implement price changes accurately and on time
- Work in accounting office handling cash, ensuring store accuracy and compliance
- Developed 30, 60 and 90 day sales plans to ensure department performance
- Conduct daily walk throughs with team members to prioritize tasks and improve work flow
- Complete reports and administrative tasks in a timely manner
Dog Training Instructor
The Animal Hospital of Oshkosh
Oshkosh
01.2014 - 01.2018
- Instruct clients in basic through advanced dog obedience, adapting training techniques to meet individual animal and owner needs
- Guide clients on behavior management to improve obedience, safety and communication with their dogs
- Conduct group and individual training sessions
- Build positive relationships with clients and long term engagement with training programs
- Secure facility at end of sessions
- Create student schedules and class curriculums
- Create and print class handouts
Education
CERTIFIED AKC CANINE GOOD CITIZEN EVALUATOR - Canine Temperament And Testing Evaluator
Akc
Appleton, WI 02.2015 - 03.2016
CERTIFIED NURSING ASSISTANT -
FOX VALLEY TECHNICAL COLLEGE
RED CROSS FIRST AID AND CPR -
Studied professional photography
NEW YORK INSTITUTE OF PHOTOGRAPHY
CERTIFIED NURSING ASSISTANT -
St. Joseph's Residence
New London, WICERTIFIED FIRST RESPONDER -
FVTC
Appleton, WISHIOCTON HIGH SCHOOL
Skills
Excellent attention to detail, great
oral communication, problem
solving, technical support
Knowledgeable in Spectrum systems
and policies Proficient in Microsoft
systems such as Word, Outlook and
PowerPoint Excellent leadership
and teamwork skills
References
- Tracie Conant, Personal Reference, 920-810-4988
- Tina Valencia, Volunteer, Personal Reference, 920-840-8113
- Leann Roth, Coworker Reference, 920-419-4148
- Amanda Van Derra, Coworker Reference, 920-224-3920
- Don Coors, Coworker Reference, 920-915-7407
- Michelle Blevins, Supervisor, 920-810-7417
Volunteer Experience
- Chances Animal Rescue, Appleton, WI, 01/01/13, 01/01/18, Train unadoptable dogs with behavior problems
- Fox Valley Humane Association, Appleton, WI, 01/01/12, current, Train dogs to become certified as therapy dogs, Bring certified therapy dog to visit nursing homes, hospitals and children at events and schools
- Wish Upon a Paw Rescue, Neenah, WI, 01/01/10, 01/01/14, Foster homeless pets until they are ready for adoption, Coordinate veterinary care, supply purchases, and adoptions, Perform background checks, meet with prospective adopters, Teach adopters how to properly care for their animals regarding nutrition, feeding, daily and veterinary care, Volunteer at special events, Assist with fundraising and supply donation procurement, Assist at TNR events with prep, cleaning, surgeries and recovery care
Timeline
Representative level 3 technical support
Charter Communications/Spectrum
01.2020 - Current
Guest Service Representative
Kwik Trip
01.2018 - Current
CERTIFIED AKC CANINE GOOD CITIZEN EVALUATOR - Canine Temperament And Testing Evaluator
Akc
02.2015 - 03.2016
Dog Training Instructor
The Animal Hospital of Oshkosh
01.2014 - 01.2018
Business owner, Certified Instructor and Trainer
FUR A LIFETIME PROFESSIONAL DOG TRAINING
01.2006 - Current
Department Manager
WAL-MART
01.2003 - 01.2020
CERTIFIED NURSING ASSISTANT -
FOX VALLEY TECHNICAL COLLEGE
RED CROSS FIRST AID AND CPR -
Studied professional photography
NEW YORK INSTITUTE OF PHOTOGRAPHY
CERTIFIED NURSING ASSISTANT -
St. Joseph's Residence
CERTIFIED FIRST RESPONDER -
FVTC
SHIOCTON HIGH SCHOOL