Pamela Consolini
Pleasant View,TN
Summary
Detail-oriented Federal Program Advisor with over a decade of experience in office administration and eligibility determination. Skilled in coordinating inter-departmental communication and implementing marketing strategies that drive client engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Federal Program Advisor
State of Tennessee Department of General Services
Nashville, TN
05.2020 - Current
- Directed marketing initiatives to enhance program visibility and attract new clients.
- Coordinated inter-departmental communication to streamline project workflows and improve collaboration.
- Reviewed customer needs and feedback to drive product and service improvements.
- Conduct needs assessments to identify client needs and tailor services accordingly.
- Assisted state agencies and veteran-owned small business owners with various surplus property.
- Created and maintained a 250+ client information into a sharable database.
Agent Licensing Specialist
State of Tennessee Department of Commerce and Insurance
Nashville, TN
08.2013 - 05.2020
- Educated residents and non-resident insurance agents on Tennessee law requirements and procedures.
- Resolved customer inquiries and complaints, ensuring timely polite and effective solutions.
- Processed daily 50 online and 10 paper applications for compliance with state regulations and industry standards for approval.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to in-person and telephone requests for information.
Education
Associate of Applied Science - Medical
High Tech Institute
Nashville, TN05-2007
Skills
- Eligibility determination
- Office administration
- Attention to detail
- Multitasking
- Regulatory compliance
- Reliability
- Adaptability and flexibility
- Professionalism
- Teamwork
Timeline
Federal Program Advisor
State of Tennessee Department of General Services
05.2020 - Current
Agent Licensing Specialist
State of Tennessee Department of Commerce and Insurance
08.2013 - 05.2020
Associate of Applied Science - Medical
High Tech Institute