Taylor Metoyer
Houston,US
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Program Advisor
Texas Heartline CPR, LLC
Houston, TX
11.2021 - 01.2024
- Directly supported the owner of the company by managing all client accounts
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Utilized Microsoft Office and Outlook when responding to email inquiries and scheduling appointments
- Managed social media accounts/marketing not limited to reviewing digital products.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Facilitated educational workshops, meetings and conferences associated with program.
- Developed brochures, newsletters and flyers to create promotional literature for program.
- Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.
Read 180 Teacher Assistant
Alief Independent School District
Houston, TX
08.2019 - 01.2021
- Administered and monitored students during their weekly quizzes over the content read in their reading groups.
- Assisting in the instructional process by working with students individually or in small groups, supplementing regular instruction, and implementing teacher-developed lesson plans under the direct supervision of an instructional staff member.
- Provided remote instructional services during the pandemic.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
ESL Instructional and Compliance Paraprofessional
Alief Independent School District
Houston, TX
11.2018 - 05.2019
- Collaborating with a team of faculty to develop after-school tutorial programs for students who need extra help
- Registered students in the district's school system using confidential data
- Monitoring over 800 students' educational progress with individual charts and files in the ESP system
- Assisting in the instructional process by working with students individually or in small groups, supplementing regular instruction, and implementing teacher-developed lesson plans under the direct supervision of an instructional staff member.
Insurance Customer Service Representative (Temp. Assignment)
New Era Life Insurance
Houston, TX
09.2017 - 12.2017
- Read from a script when retrieving customer information
- Collected data (data entry) to provide to the underwriter
- Always handled every customer with a friendly demeanor
- Received recognition for the Highest Call Volume MVP award
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls.
- Navigated computer system to look up customer information and update policies.
Administrative Assistant/Data Entry Clerk
The Colony Health Service
Stafford, TX
04.2014 - 08.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Master's degree in Mental Health Counseling - Clinical Psychology
Houston Baptist University
Houston, TX12.2024
B.A in Psychology - Psychology
University of Houston-Downtown
Houston, TX07.2021
Skills
- Eligibility Determination
- Office Administration
- Program Management
- Data Management Familiarity
Timeline
Program Advisor
Texas Heartline CPR, LLC
11.2021 - 01.2024
Read 180 Teacher Assistant
Alief Independent School District
08.2019 - 01.2021
ESL Instructional and Compliance Paraprofessional
Alief Independent School District
11.2018 - 05.2019
Insurance Customer Service Representative (Temp. Assignment)
New Era Life Insurance
09.2017 - 12.2017
Administrative Assistant/Data Entry Clerk
The Colony Health Service
04.2014 - 08.2017
Master's degree in Mental Health Counseling - Clinical Psychology
Houston Baptist University
B.A in Psychology - Psychology
University of Houston-Downtown
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