Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Cooley

Carol Stream,IL

Summary

Accomplished Senior Toll Collector and Cashier with a proven track record at Illinois State Tollway and Aldi, showcasing exceptional customer service and cash handling skills. Adept at enhancing customer satisfaction and streamlining operations, demonstrated through effective communication and multitasking abilities. Excelled in roles requiring dependability and adaptability, significantly contributing to team success and operational efficiency.

Overview

29
29
years of professional experience

Work History

Senior Toll Collector

Illinois State Tollway
06.2008 - 09.2024
  • Communicated in English and Language to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Monitored toll lane activity and generated operational reports.
  • Improved teamwork dynamics by actively participating in staff meetings, sharing insights on best practices for improved performance.
  • Operated toll collection equipment and processed toll payments accurately.
  • Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
  • Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
  • Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
  • Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.

Cashier

Aldi
09.1995 - 06.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Diploma - Basic

Manley High School
Chicago, IL
06.1983

Skills

  • Multitasking proficiency
  • Dependability
  • Money Handling
  • Interpersonal communication skills
  • Organized and detail-oriented
  • Records Management
  • Assertiveness
  • Basic accounting
  • Language proficiency
  • Toll collection
  • Vehicle classification
  • Toll collection operator
  • Excellent communication skills
  • Toll equipment operation
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Customer Satisfaction
  • Customer service excellence
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Cash handling and management
  • Cash Handling

Timeline

Senior Toll Collector

Illinois State Tollway
06.2008 - 09.2024

Cashier

Aldi
09.1995 - 06.1997

Diploma - Basic

Manley High School

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Pamela Cooley