Pamela Covil
Houston,TX
Summary
I have built a strong record of service-driven achievements through my work in human services, community outreach, and customer support roles. I have successfully supported diverse individuals and families by providing resource navigation, crisis-informed assistance, and compassionate advocacy, ensuring people feel heard, respected, and empowered.
Through my roles with organizations such as the City of Norfolk and United Way of South Hampton Roads, I have contributed to community-based initiatives that address financial literacy, family stability, and access to essential services. I have played an active role in connecting individuals to local and national resources, strengthening community partnerships, and supporting underserved populations—particularly young mothers and low-income families.
I have demonstrated adaptability and continuous learning by mastering new systems and platforms, including HR and documentation tools, while maintaining accuracy, confidentiality, and compliance. My training in customer service, crisis response, and de-escalation has strengthened my ability to remain calm under pressure, exercise sound judgment, and provide ethical, culturally responsive support.
Additionally, I have developed strong communication and public engagement skills through outreach events, advocacy efforts, and client-facing interactions. My commitment to professional growth, combined with my passion for service, positions me as a reliable, empathetic, and results-oriented professional dedicated to making a meaningful impact in the communities I serve.
Overview
15
15
years of professional experience
1
1
Certification
Work History
NRHA Navigator
United Way
04.2025 - Current
- Participant Support
- Guide individuals in setting health-related or personal goals and support them in attending relevant appointments.
- Coordinate and provide necessary transportation services and appointment reminders as needed.
- Arrange transport in line with United Way policies.
- Community Referrals & Case Management
- Connect participants with appropriate services via community agencies and maintain coordinated care.
- Build trusting, supportive relationships with both NRHA residents and local service providers.
- Manage a caseload of at least 25 participants, recording all interactions in approved systems (e.g., Unite Us, 211) within 24 hours.
- Collaboration & Communication
- Work closely with NRHA staff and internal team members to develop a unified approach.
- Be familiar with and communicate UWSHR’s mission and vision.
- Program Implementation & Compliance
- Maintain confidentiality and adhere to HIPAA standards.
- Remain flexible in scheduling-some work may take place during evenings or weekends.
CNA - Certified Nursing Assistant
Care Advantage
04.2021 - Current
- Personal Care Assistance:
- Assist clients with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, and mobility support.
- Provide assistance with eating and nutritional support as needed.
- Health Monitoring:
- Take and record vital signs such as blood pressure, temperature, pulse, and respiration.
- Observe and report any changes in the client’s physical or emotional condition to the supervising nurse or case manager.
- Household Support:
- Perform light housekeeping tasks such as laundry, meal preparation, and maintaining a clean and safe environment.
- Assist with errands or accompany clients to medical appointments if required.
- Companionship & Emotional Support:
- Provide companionship and engage in meaningful conversations and activities.
- Offer emotional support to promote mental well-being and reduce feelings of isolation.
- Documentation:
- Maintain accurate and timely records of care provided, including client progress and any notable incidents.
Community Health Worker
Virginia Department of Health
10.2024 - 04.2025
- I work as a Community Health worker part-time
- Conduct door-to-door outreach and engage residents in locality neighborhoods.
- Provide education on COVID-19 prevention, testing, vaccination, and support services.
- Maintain a log of activities and complete regular reports to meet grant objectives.
- Attend community events to provide outreach and support.
- Refer community members to services and resources based on their identified needs.
- Educate and provide information on different health topics to empower community members with the skills and knowledge to live healthy lives.
- Build and maintain relationships with community members and organizational partners.
- May assist with translations for literature and communications.
- Other responsibilities and duties as assigned.
Human Services Aide
City of Norfolk
08.2023 - 04.2025
- I work as a Human Service Aide/Receptionist
- Help manage and operate front desk
- Welcome visitors
- Sorting and distributing mail
- Answer phones
- Provide customer care and complaints
- Directing and helping visitors with resources.
- Send and receive emails
- Maintaining the reception area
- Filing
- Conduct and review client applications
- Enter data.
- Monitors reports
- Prepares correspondence.
- Maintains all necessary records and documentation.
- Verifies client information.
Patient Care Coordinator
Bio Scrip Infusion Services
01.2021 - 08.2022
- Answer multi line phones
- Listen to patients and families to ensure needs are being addressed
- Send emails and faxes
- Keep patients records updated
- Keep lines of communication flowing
- Educate patients on medical procedures and policies
Recreation Specialist
City of Norfolk
12.2021 - 04.2022
- Responsible for planning and organizing engaging activities according to the event's purpose and community theme. I handled the event's outline from conceptualization to the actual execution, including the location, resources, participants, and budget limitations.
Child Care Assistant/ Reception
Salvation Army
01.2020 - 03.2021
- Provide child care services for members of the Salvation Army Kroc center. I work with children from 6 months-12years old. I assist with homework,life skills classes, music classes & other programs offered by the center. Serve as a receptionist for the child care dept. assist parents with services regarding the Salvation Army’s child care dept
Substitute Teacher
Norfolk Public Schools
01.2019 - 09.2020
- I currently work as a substitute teacher for different grades levels for Norfolk Public Schools. I absolutely love it!
Direct Support Professional
Community Alternatives
01.2018 - 08.2020
- I work as DSP for Community Alternatives day program I assist customers with job training skills and help them become productive members of the community by accompanying them on jobs, outings etc
Customer Service Representative
Norfolk Parking Garage
01.2017 - 08.2019
- Working though Abacus staffing for the Norfolk City parking garage I answer multi line phones,assist customers of the local city with parking needs, file papers assist with different things in a office setting
Certified Nursing Assistant
Envoy Thornton Hall
07.2011 - 04.2015
- Provide and assist residents with basic activities of daily living such as feeding, toileting, dressing, and vital monitoring. I also would accompany some residents on medical appointments when needed and report to a charge nurse.
Education
Graduate Certificate - Community Health
Virginia Workforce Development
Norfolk, VAHuman Services
Tidewater Community College
Norfolk, Virginia, VAHigh School Diploma -
Granby Highschool
Norfolk, VA06.2008
Skills
Team coordination experience
Certification
Virginia Certified Nursing Assistant
License number
1401138776
expires 7/31/26
Timeline
NRHA Navigator
United Way
04.2025 - Current
Community Health Worker
Virginia Department of Health
10.2024 - 04.2025
Human Services Aide
City of Norfolk
08.2023 - 04.2025
Recreation Specialist
City of Norfolk
12.2021 - 04.2022
CNA - Certified Nursing Assistant
Care Advantage
04.2021 - Current
Patient Care Coordinator
Bio Scrip Infusion Services
01.2021 - 08.2022
Child Care Assistant/ Reception
Salvation Army
01.2020 - 03.2021
Substitute Teacher
Norfolk Public Schools
01.2019 - 09.2020
Direct Support Professional
Community Alternatives
01.2018 - 08.2020
Customer Service Representative
Norfolk Parking Garage
01.2017 - 08.2019
Certified Nursing Assistant
Envoy Thornton Hall
07.2011 - 04.2015
Graduate Certificate - Community Health
Virginia Workforce Development
Human Services
Tidewater Community College
High School Diploma -
Granby Highschool