Pamela Crain
Phoenix,AZ
Summary
Meticulous senior operations manager with several years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease.
Overview
16
16
years of professional experience
Work History
Sr Operations Manager
Lynn Dalbeck Medical Transcription & Editing Service
Remote, MA
07.2018 - Current
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
- Ensured compliance with safety regulations and company policies and procedures.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Assigned tasks to staff members based on their skill sets and availability.
Operations Manager
Nuance Transcription Services
Burlington, MA
06.2008 - 06.2016
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Real Estate License in Alabama And Arizona - Real Estate Sales/Licensing
Westford College
Phoenix10-2008
High School Diploma -
Gadsden High School
Gadsden, AL06-1978
Some College (No Degree) - Medical Terminology, Anatomy, Psychology
University of Alabama At Birmingham
Birmingham, ALSkills
- Key Performance Indicators
- Business Planning
- Employee Coaching
- Operations Management
- Procedure optimization
- Goal attainment
- Productivity Improvement
- Workforce Planning
Accomplishments
- Maintained high quality standards as well as achieving contracted turnaround time.
- High Staff Retention
- Excellent client facing communication skills.
- Multi-million dollar sales producer in real estate transaction each year.
Timeline
Sr Operations Manager
Lynn Dalbeck Medical Transcription & Editing Service
07.2018 - Current
Operations Manager
Nuance Transcription Services
06.2008 - 06.2016
Real Estate License in Alabama And Arizona - Real Estate Sales/Licensing
Westford College
High School Diploma -
Gadsden High School
Some College (No Degree) - Medical Terminology, Anatomy, Psychology
University of Alabama At Birmingham
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