Pamela Crain
Sioux Falls,SD
Summary
Experienced with 5 years Reconciliation and Payment posting, ensuring accuracy in financial records. Utilizes knowledge of billing systems and reconciliation processes to maintain up-to-date accounts. Track record of resolving payment discrepancies and enhancing operational efficiency. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Reconciliation Account Specialist/Payment Poster
Experity
Sioux Falls, SD
08.2020 - Current
- Contributed to the development of internal controls designed to prevent fraud and mitigate risk exposure.
- Optimized data entry processes for increased accuracy and reduced time spent on manual tasks.
- Coordinated with external partners to address any outstanding issues or concerns related to their accounts.
- Enhanced the reconciliation process by implementing automated tools and streamlining procedures.
- Developed comprehensive reports for management, highlighting key findings from account reconciliations.
- Established strong relationships with clients, fostering open communication channels for prompt issue resolution.
- Demonstrated exceptional attention to detail while handling sensitive financial information.
- Monitored compliance with company policies and regulatory requirements throughout all stages of the reconciliation process.
- Collaborated with internal teams to resolve accounting discrepancies and ensure accurate financial reporting.
- Assisted in training new team members on reconciliation procedures, ensuring consistent quality across all operations.
- Promoted a collaborative work environment through effective communication and teamwork.
- Managed high-volume workloads effectively, prioritizing tasks based on urgency and complexity.
- Supported audit processes by providing timely and accurate documentation related to account reconciliations.
- Reduced financial discrepancies by diligently reviewing account statements and identifying errors.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Accurately posted payments and adjustments both electronically and manually.
- Reconciled accounts receivable to general ledger.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.
Dialysis Technician
Avera Mckennan
Brookings, SD
08.2015 - 08.2020
- Patient Scheduling
- Data Entry/EMR
- Start and end reverse osmosis water systems and completed water quality monitoring tests.
- Safely transport, transferred, and positioned patients on chairs for treatment.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
- Cleaned and connect to access sites, including fistulas, grafts by following infection control protocols.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Performed routine quality control and safety checks on all equipment.
- Sterilized, cleaned, and maintained dialysis machine and equipment.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve.
- Documented observations and baseline measurements in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse or Supervisor.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Pharmacy Technician
Lewis Pharmacy
Brookings, SD
05.2004 - 09.2014
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Prepared bills for insurance companies.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Processed prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Human Resource Assistant
Fagen Inc
Brookings, SD
01.2003 - 12.2004
- Implemented process improvements to automate office operations, including record tracking.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Organized new employee orientation schedules for all new hires.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Maintained and scheduled complex calendars.
- Answered and directed outbound and inbound phone calls per day.
- Recruited and screened qualified potential employees.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Monitored time clock and processed payroll.
Chiropractic Assistant/Administrative Assistant
Brookings Chiropractic Center
Brookings, SD
07.1997 - 01.2002
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Cleaned exam and therapy rooms and placed used linens in laundry bins for prompt cleaning.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed variety of therapies on patients, including electric muscle stimulation, ultrasound and massage.
- Inputted patient data into office's computer system and checked all information for accuracy.
- Scheduled patient appointments for busy chiropractic practice.
Education
BLS - CPR/AED
American Heart Association
Sioux Falls, SD03.2020
Certification (CCHT) - Dialysis Technician
NNCC
Pitman, NJ10.2016
Diploma - Phlebotomy/Patient Care Technician
Southeast Technical Institute
Sioux Falls, SD05.2014
Certificate - Pharmacy Technician
Lewis Pharmacy
Sioux Falls, SD08.2004
Certification - Massage Therapy
South Dakota School of Massage Therapy
Sioux Falls, SD05.1994
High School Diploma -
Brookings High School
Brookings, SD05.1992
Skills
- HIPAA
- Office administration
- Workflow planning
- Strong medical terminology knowledge
- Medical billing
- Recordkeeping strengths
- Month end close
- Financial reconciliation
- Teamwork
- Adaptability and flexibility
- Self motivation
- Documentation and reports
Timeline
Reconciliation Account Specialist/Payment Poster
Experity
08.2020 - Current
Dialysis Technician
Avera Mckennan
08.2015 - 08.2020
Pharmacy Technician
Lewis Pharmacy
05.2004 - 09.2014
Human Resource Assistant
Fagen Inc
01.2003 - 12.2004
Chiropractic Assistant/Administrative Assistant
Brookings Chiropractic Center
07.1997 - 01.2002
BLS - CPR/AED
American Heart Association
Certification (CCHT) - Dialysis Technician
NNCC
Diploma - Phlebotomy/Patient Care Technician
Southeast Technical Institute
Certificate - Pharmacy Technician
Lewis Pharmacy
Certification - Massage Therapy
South Dakota School of Massage Therapy
High School Diploma -
Brookings High School