Pamela Crichton
Lynn,MA
Summary
Dedicated professional with a strong background in dispatching and team collaboration. Known for mentoring junior staff and optimizing resource allocation to enhance emergency response efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatch Supervisor
Cataldo Ambulance
01.2015 - Current
- Supervised daily dispatch operations to ensure timely responses to emergency calls.
- Coordinated communication between field staff and emergency services for efficient patient transport.
- Implemented training programs for new dispatch personnel, enhancing team performance and service quality.
- Developed and maintained scheduling systems to optimize resource allocation and coverage.
- Monitored dispatch performance metrics, identifying areas for process improvements and efficiency gains.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Operated multi-line phone systems to efficiently prioritize emergency calls.
- Provided critical information to first responders, ensuring timely assistance to citizens.
- Mentored junior dispatchers on protocols and effective communication strategies.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Medical Assistant
Union Hospital Lynn
09.2009 - 07.2013
- Assisted physicians with patient examinations and procedures, ensuring a smooth workflow.
- Administered medications and performed diagnostic tests according to established protocols.
- Managed patient records using electronic health record systems, enhancing data accuracy and accessibility.
- Educated patients on treatment plans and preventive care measures to promote health literacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
High School Diploma -
LYNN ENGLISH HIGH SCHOOL
Lynn06-1993
Skills
- Transportation coordination
- Attendance documentation
- Tracking of man hours
- Employee training
- Knowledgeable in [software]
- Dispatcher monitoring
- Customer service
- Dispatching procedures
Timeline
Dispatch Supervisor
Cataldo Ambulance
01.2015 - Current
Medical Assistant
Union Hospital Lynn
09.2009 - 07.2013
High School Diploma -
LYNN ENGLISH HIGH SCHOOL