Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Crutch

Huntsville,AL

Summary

Dynamic leader with a proven track record at Panera Bread, adept in team leadership and performance coaching. Excelled in enhancing team productivity and customer satisfaction through effective training and motivational abilities. Skilled in multitasking and computer skills, consistently exceeding client expectations and fostering a positive work environment.

Overview

11
11
years of professional experience

Work History

Team Manager

Panera Bread
08.2022 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by providing ongoing training and fostering a positive work environment.
  • Evaluated employee performance and coached and trained team members, increasing their quality of work and employee motivation and multitasking.
  • Led development and execution of strategic plans to meet company objectives, driving team success and deliver safe and fresh food to our customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Became the light of the store. Every customer knows my name, every employee love to work with me. They like to call me Auntie Pam.

Catering Manager

Panera Bread
02.2020 - 08.2022
  • Successfully managed a diverse range of events including corporate functions, and special occasions, consistently exceeding client expectations.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Executed catering packages during marketing to increase sales and customer experience.
  • Collaborated with clients to create customized orders tailored to their specific pastries, lunch or other needs.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department and ecosure regulations.
  • Increased repeat business through exceptional customer service and execution.

Fast Food Crew Trainer

Jacks
06.2019 - 10.2021
  • Demonstrated multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.

Cashier Trainer

Krystal
03.2013 - 12.2019
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Enhanced cashier efficiency by developing and implementing comprehensive training.
  • Created positive shopping atmosphere by greeting customers, answering questions and delivering service in a timely matter.

Education

High School Diploma -

Lee High School
Huntsville, AL
05.2015

Skills

  • Customer Focus
  • Motivational Abilities
  • Influencing skills
  • Performance Coaching
  • Team Leadership
  • Teamwork and Collaboration
  • Problem Resolution
  • Training and Development
  • Employee Coaching and Mentoring
  • Customer Service
  • Computer Skills
  • Decision-Making
  • Multitasking
  • Task Delegation
  • Active Listening

Timeline

Team Manager

Panera Bread
08.2022 - Current

Catering Manager

Panera Bread
02.2020 - 08.2022

Fast Food Crew Trainer

Jacks
06.2019 - 10.2021

Cashier Trainer

Krystal
03.2013 - 12.2019

High School Diploma -

Lee High School

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Pamela Crutch