Pamela Diaz
Cleveland,TX
Summary
Seeking a position that will allow me to expand and develop my Customer Service and Industrial skills and experience, to facilitate growth for possible leadership career opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Learning Coach
K12 International Academy
Cleveland, TX
07.2024 - Current
- Designed individualized learning plans to enhance student engagement and achievement.
- Facilitated professional development workshops for educators, promoting effective instructional strategies.
- Analyzed student performance data to identify trends and implement targeted interventions.
- Mentored and supported students in developing self-regulation and study skills for academic success.
- Collaborated with faculty to align curriculum objectives with best practices in online education.
- Established communication channels with parents to provide updates on student progress and support needs.
- Implemented technology tools to streamline administrative processes and improve student tracking systems.
- Evaluated program effectiveness through feedback collection and continuous improvement initiatives.
- Supported struggling learners with targeted instruction, resulting in increased academic achievement.
- Taught students remotely using online video chat platform and other delivery channels.
- Served as an active member of the school''s leadership team, contributing valuable input on policy development and decision-making processes for school improvements.
Customer Service Agent
Bank of America
Houston, TX
11.2023 - 12.2024
- Managed large amounts of inbound calls in a timely manner
- Followed communication scripts when handling different topics
- Maintained customer accounts and contact information, searching customer bank accounts, placing holds and remarks on accounts
- Identify customers' needs, clarifying information, researching customer issues, and providing solutions and/or alternatives
- Upsell promotional offers when available
- Maintain Productivity and Quality standards to ensure maximum efficiency of operations.
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Industrial Painter
Apache Industrial Services
Houston, TX
06.2022 - 11.2023
- Performed 'Power-Wash' and other pre-painting activities on parts in preparation for painting/fabrication
- Applied a variety of industrial coatings to fabricated metal products
- Utilized instrumentation to measure painting parameters to ensure compliance with OEM specifications
- Responsible for the application of industrial coatings in confined spaces
- Assisted with appropriately rigging large objects for the purpose of moving them in the process of applying the industrial coatings
- Suggested tools and equipment to improve the operation of the unit
- Assisted in the maintenance of a clean and safe work environment and observe good safety habits
- Adhered to all OSHA and Haz Mat Procedures with respect to the storage and handling of materials in the area
- Responsible for reporting malfunctions of equipment or processing to the supervisor.
Industrial Painter
Tecon
Houston, TX
12.2021 - 06.2022
- Applied a variety of industrial coatings to fabricated metal products
- Utilized instrumentation to measure painting parameters to ensure compliance with OEM specifications
- Responsible for the application of industrial coatings in confined spaces
- Assisted with appropriately rigging large objects for the purpose of moving them in the process of applying the industrial coatings
- Suggested tools and equipment to improve the operation of the unit
- Assisted in the maintenance of a clean and safe work environment and observe good safety habits
- Adhered to all OSHA and Haz Mat Procedures with respect to the storage and handling of materials in the area
- Responsible for reporting malfunctions of equipment or processing to the supervisor
Industrial Painter
Tecon Industrial Services
Houston, TX
11.2019 - 03.2020
- Performed 'Power-Wash' and other pre-painting activities on parts in preparation for painting/fabrication
- Applied a variety of industrial coatings to fabricated metal products
- Utilized instrumentation to measure painting parameters to ensure compliance with OEM specifications
- Responsible for the application of industrial coatings in confined spaces
- Assisted with appropriately rigging large objects for the purpose of moving them in the process of applying the industrial coatings
- Suggested tools and equipment to improve the operation of the unit
- Assisted in the maintenance of a clean and safe work environment and observe good safety habits
- Adhered to all OSHA and Haz Mat Procedures with respect to the storage and handling of materials in the area
- Responsible for reporting malfunctions of equipment or processing to the supervisor.
Education
GED -
Texas State Technical College
01.2017
Associate's degree - Business Ethics
TSTC West Texas
Harlingen, TXSkills
- Construction
- Upselling
- Manufacturing
- Supply Chain
- Painting
- Maintenance
- Windows
- Time management
- Computer literacy
- Purchasing
- Mechanical knowledge
- Management
- Product Development
- Process Improvement
- Fabrication
- Twic card
- Industrial painting
- Attention to detail
- Hand tools
- Basic math
- Powder coating
- Lean manufacturing
- Materials handling
- Assembly
- Heavy lifting
- Power tools
- Customer service
- Phone etiquette
- Microsoft Office
- Data entry
- Microsoft Excel
- Communication skills
Certification
- TWIC CARD
- Authorized to work in the US for any employer
- First Aid Certification
- CPR Certification
- Driver's License
- Twic
Languages
English
Native or Bilingual
Timeline
Learning Coach
K12 International Academy
07.2024 - Current
Customer Service Agent
Bank of America
11.2023 - 12.2024
Industrial Painter
Apache Industrial Services
06.2022 - 11.2023
Industrial Painter
Tecon
12.2021 - 06.2022
Industrial Painter
Tecon Industrial Services
11.2019 - 03.2020
GED -
Texas State Technical College
Associate's degree - Business Ethics
TSTC West Texas