Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

PAMELA DUARTE

LAS VEGAS,NV

Summary

Adept at driving operational success and enhancing customer experiences, I swiftly advanced from server to Manager at Ambrosia, demonstrating exceptional leadership and strong interpersonal skills. My background includes in-depth beverage knowledge and a proven ability to collaborate effectively, significantly boosting customer satisfaction and profitability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Village Pub
09.2024 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and retention.
  • Executed accurate order taking and ensured timely delivery of food and beverages.
  • Collaborated with kitchen staff to maintain efficient workflow during peak hours.
  • Trained new servers on menu offerings and restaurant protocols for seamless service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Gaming Bartender

Silverton Hotel & Casino
05.2024 - 09.2024
  • Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
  • Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
  • Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
  • Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.

Manager

Ambrosia
07.2023 - 03.2024
  • Instrumental in the successful launch of a new restaurant
  • Recognized for exceptional performance, swiftly promoted from server to bartender, leveraging strong interpersonal skills and a dedication to customer satisfaction
  • Advanced to a managerial role, demonstrating leadership capabilities and a proactive approach to operations management

Server

Esther's Kitchen
12.2022 - 06.2023
  • Played a pivotal role in onboarding and training several new employees while managing a demanding workload, including overseeing a 7-table section independently
  • Demonstrated strong organizational skills and the ability to thrive in high-pressure environments, ensuring smooth operations and exceptional customer service

Skills

  • Proficient in POS Systems
  • Effective Communication and Public Speaking Skills
  • Strong Time Management Abilities
  • Skilled in Up-selling Techniques
  • Proficient in Suggestive Selling Strategies
  • Collaboration and Cooperation Expertise
  • Demonstrated Leadership Capabilities
  • In-depth Beverage Knowledge

Certification

  • TAM Card
  • SNHD Food Handler Safety Training Card
  • Cicerone Certification Program

Languages

Spanish
Native or Bilingual

Timeline

Server

Village Pub
09.2024 - Current

Gaming Bartender

Silverton Hotel & Casino
05.2024 - 09.2024

Manager

Ambrosia
07.2023 - 03.2024

Server

Esther's Kitchen
12.2022 - 06.2023
PAMELA DUARTE