Pamela Durham
Newcastle,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Care Professional
Home Instead
Norman, OK
08.2025 - Current
- Helped seniors thrive from the comfort of their home, building lasting relationships, engaging in household activities and duties (making a meal, light housekeeping, laundry, running errands, assisting with bathing and dressing.)
- Monitored client health and well-being, promptly reporting changes or concerns to appropriate healthcare professionals.
- Provided companionship to clients, significantly improving their emotional well-being through regular social interaction.
Personal Assistant to the Owner
Jack's Auto Service
Del City, OK
05.2018 - Current
- Answered calls and emails from clients and delivered messages on behalf of Owner.
- Ran errands to Bank, Post Office, Utilities and picked up goods and Automotive parts to meet staff needs.
- Performed administrative duties such as filing, scheduling appointments, and organizing documents.
- Updated company accounts and customer information in business databases.
- Made travel arrangements for Owner.
- Ensured that all relevant paperwork was completed accurately prior to submission or approval.
- Provided technical assistance when needed such as troubleshooting issues with software programs or hardware components.
Customer Service Representative
AMS Health Sciences
Oklahoma City, OK
03.2013 - 08.2013
- Answered incoming calls to assist customers with placing orders, checking on the status of current orders, answered questions about AMS products.
- Assisted customers/ distributors with questions on other accounts, weekly and monthly commission checks.
- Assisted with cancelling auto ships, finding information on company websites, took applications for new customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Placed outbound calls to customers regarding incomplete payments for orders.
- Developed strong customer relationships and loyalty through effective communication.
Customer Service Representative
Lincare Inc.
Oklahoma City, OK
09.2008 - 03.2013
- Answered incoming calls and took orders from physician offices, hospitals, and other referral sources.
- Entered orders and patient's information into computer, Maintained patient files, verified insurance coverage and advised collection of required actions.
- Handled patient's requests, complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong patient relationships and loyalty through effective communication.
- Responsible for keeping the fax, copier, and printer running for the office.
Education
CERTIFICATION IN TRAVEL INDUSTRY -
International Aviation and Travel Academy
Arlington, TX01-1990
CERTIFICATION IN BIBLICAL STUDIES -
Jimmy Swaggert Bible College
Baton Rouge, LA05-1988
HIGH SCHOOL DIPLOMA -
City Christian Academy
Oklahoma City, OK05-1987
Skills
- Dedication
- Interpersonal Skills
- Document preparation
- Office management
- Multitasking capabilities
- Time management
- Discretion and confidentiality
- Organizational skills
- File organization
- Customer service
Timeline
Care Professional
Home Instead
08.2025 - Current
Personal Assistant to the Owner
Jack's Auto Service
05.2018 - Current
Customer Service Representative
AMS Health Sciences
03.2013 - 08.2013
Customer Service Representative
Lincare Inc.
09.2008 - 03.2013
CERTIFICATION IN BIBLICAL STUDIES -
Jimmy Swaggert Bible College
HIGH SCHOOL DIPLOMA -
City Christian Academy
CERTIFICATION IN TRAVEL INDUSTRY -
International Aviation and Travel Academy
References
References available upon request