Pamela Eley
Darlington
Summary
Focused individual eagerly serves customers in fast-paced environment. Offers great customer service and engagement to patrons.
Overview
28
28
years of professional experience
Work History
Concession Stand Attendant
Florence Civic Center
06.2017 - Current
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Corrected order issues, provided refunds, and replaced items.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Communicated stand offerings and answered guest questions regarding orders.
- Adhered to alcohol service policies and procedures.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean, organized workspace according to operational standards.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
Analyst, Senior Quality Assurance
Blue Cross And Blue Shield Of South Carolina
04.1995 - Current
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Education
Bachelor of Science - Health Care Administration
Limestone College
Gaffney, SC12.2020
Skills
- Industry Best Practices
- Service Quality
- Guest Relations
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Inventory Records
- Cash Register Operations
- Supply Restocking
- Prepare Orders
- Issue Resolution
- Report Delivery
- Staff Training
- Food and Beverage Orders
- Quality Assurance
- Audit Reporting
Timeline
Concession Stand Attendant
Florence Civic Center
06.2017 - Current
Analyst, Senior Quality Assurance
Blue Cross And Blue Shield Of South Carolina
04.1995 - Current
Bachelor of Science - Health Care Administration
Limestone College