Pamela Elliott
Belvidere,NC
Summary
Dynamic Telephonic Triage Nurse with a proven track record at Gentiva Hospice, excelling in clinical assessment and patient communication. Enhanced patient outcomes through effective symptom assessment and compassionate care, while streamlining workflows to prioritize urgent cases. Committed to patient advocacy and continuous learning, fostering a culture of safety and quality in healthcare delivery.
Healthcare professional with expertise in telephonic triage and patient evaluation. Proven ability to make informed clinical decisions and enhance patient care through effective communication. Recognized for collaborative approach and adaptability in dynamic healthcare environments.
Overview
23
23
years of professional experience
Work History
Telephonic Triage Nurse
Gentiva Hospice
02.2016 - 08.2025
- Contributed to a culture of continuous learning within the department through sharing relevant research findings and engaging in professional development opportunities.
- Increased efficiency within the triage team through regular collaboration on best practices for phone-based nursing interventions.
- Supported physicians in managing patient caseloads, ensuring accurate symptom assessment and seamless care coordination.
- Streamlined department workflow by effectively prioritizing urgent cases for physician intervention.
- Ensured patient safety during crisis situations by rapidly assessing symptoms over the phone and guiding individuals toward appropriate emergency resources.
- Delivered quality nursing care remotely, utilizing clinical knowledge and strong communication skills to assess and advise patients effectively.
- Facilitated continuity of care by maintaining detailed records of patient interactions, symptoms, and treatment recommendations.
- Enhanced patient satisfaction through compassionate communication and timely triage responses.
- Strengthened relationships between providers and patients through empathetic listening, clear explanation of treatment options, and appropriate referral as needed.
- Promoted preventive care through proactive health education during telephonic consultations, decreasing the need for hospitalization.
- Improved patient outcomes by conducting thorough telephonic assessments and promptly addressing medical concerns.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Staff Nurse
St Frances Medical Center
11.2012 - 01.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Staff Nurse
Hanover Ambulatory Surgery Center
06.2012 - 11.2012
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
Emergency Room Registered Nurse
Chippenham Medical Center
03.2002 - 06.2012
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
- Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
- Administered medications and treatments as prescribed by physicians.
- Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste.
- Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
- Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Educated family members and caregivers on patient care instructions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
Education
Associate of Science - Nursing
John Tyler Community College
Chester, VA05-1999
Skills
- Clinical assessment
- Healthcare regulations
- Patient communication
- Symptom assessment
- Patient instruction
- Appointment scheduling
- Patient advocacy
- Relational database management
- Medication refills
- Resource utilization
Timeline
Telephonic Triage Nurse
Gentiva Hospice
02.2016 - 08.2025
Staff Nurse
St Frances Medical Center
11.2012 - 01.2016
Staff Nurse
Hanover Ambulatory Surgery Center
06.2012 - 11.2012
Emergency Room Registered Nurse
Chippenham Medical Center
03.2002 - 06.2012
Associate of Science - Nursing
John Tyler Community College
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