Pamela England
Florence,Alabama
Summary
Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products.
Overview
17
17
years of professional experience
Work History
SAP User Access Administration
Deloitte Technology U.S.
12.2018 - 06.2023
- Administered Access to Role-based SAP roles to end users in Production
- Created user accounts and assigned permissions.
- Configured and customized SAP modules to align with client business processes.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP S4 systems.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Coordinated GRC Access and Process Controls within NWBC module in S4.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Business Support Analyst
Deloitte Services LP
06.2006 - 12.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Investigated and resolved accounting, service and delivery concerns.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of business and technical issues across SAP financial applications such as P2P, CTC, R&A, HR and GL functional groups.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Installed and configured operating systems and applications.
Education
Bachelor of Science -
University of North Alabama
Florence, ALSkills
- SAP S4 Finance
- Agile/Scrum Methodology
- Stakeholder Management
- Troubleshooting
- Service Support
- Analytical Thinking
- Problem Solving
- User Support
- Technical Support
- Application Support
- Reporting and Business Analysis
- Customer Relationship Management
- Information Security
- Vendor Relationship Management
- Contract Negotiations
- Project Management
- Accounts Payable
- Financial Records and Reporting
- Microsoft Office
- Financial Software
- General Ledger Management
- Budget Planning and Analysis
- ERP Software
Timeline
SAP User Access Administration
Deloitte Technology U.S.
12.2018 - 06.2023
Senior Business Support Analyst
Deloitte Services LP
06.2006 - 12.2019
Bachelor of Science -
University of North Alabama
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