Pamela Estermyer

Receptionist

• Greeted customers and addressed inquiries to enhance their experience.
• Answered phone and directed to correct person.

Customer Service

• Respond to messages via phone, email etc.
• Set up new customers in the system.
• Enter work order for CAD Department.
• Invoice and package product for shipping.
• Follow up with quotes or any complaints etc.

Accounts Payable

• Verified invoice details against purchase orders and delivery notes.
• Obtained necessary approvals for processing vendor payments.
• Processed payments to vendors via checks and electronic transfers.
• Record data - Enter payment in the system.

Accounts Receivable

• Payment processing - Match payment to customer account.
• Collections - Call or email client statements and when Invoice are past due.
• Customer support - Answer billing questions and fix pricing, etc.
• Record keeping - Update and track all disputed money owed.

Filing Clerk

• Organized and maintained filing system, ensuring easy access to documents.
• Protect sensitive and private information.
• Archive or destroy old files.

Purchasing

• Prepared and submitted purchase orders for required items.
• Checked and verified delivered goods against purchase orders.
• Match - Purchase order and Invoice
• Monitored inventory levels to ensure adequate stock availability.

Bookkeeper/Tax preparer

• Maintained accurate financial records for tracking transactions.
• Calculate tax payments quarterly and submitted.
• Reconcile bank statements.
• Recorded financial transactions through journal entries.
• Managed incoming mail by opening and sorting correspondence, opening and disputing
• Make bank deposits and take to the bank.

Human Resource

• Onboarding - welcome new hires, set up work, introduce company policies.
• Payroll - process timesheet, calculate pay and tax deductions.
• Write payroll checks and direct deposit in the bank.
• Pay the payroll taxes weekly.
• Keep records of vacation time, employee attendance.
• Create W-2s.

• Administered prescribed medications to the patient.
• Addressed patient needs through bathing, dressing, and providing entertainment to enhance comfort and well-being.
• Performed housekeeping tasks and prepared nutritious meals to support patient health in the home.

• Schedule coater using AS400 and fax to coater department.
• Schedule production using AS400 and send orders out to manufacturing.
• Conducted re-inspection of products to ensure quality standards were met. – kept reports and made sure rolls got repaired, advised Customer Service.
• Verified stock availability and processed sample orders using AS400 to support Customer Service.
• Developed and maintained Excel spreadsheet to track customer stock levels, facilitating better inventory management.
• Organized and maintained filing system for easy access to documents.

• Responded to incoming phone calls from customers, providing assistance and information.
• Took customer orders over the phone, ensuring accuracy and clarity.
• Maintained all financial ledgers, tracking debits and credits for accuracy.
• Accounts Payable – match backup to invoices and write checks out and mail.
• Billing – sent invoices out to customers.
• Sent accurate invoices to customers, ensuring timely billing processes.
• Ordered necessary supplies and organized them in the stock room.
• Followed up on past due accounts, improving cash flow through timely payments.
• Communicated production orders to manufacturing for timely execution.
• Double-checked loading and unloading processes for trucks to ensure accuracy and efficiency.
• Maintained organized tax identification forms for all customers.
• Organized and maintained filing systems for documents and records, enhancing retrieval efficiency.

• Northwest High School – 9th – 11th grade
• Westside Middle School – 6th – 8th grade
• Westside Primary School – 1st – 5th grade