Pamela Ferguson
New Albany,PA
Summary
Patient-focused RN Manager offering 30-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans.
Overview
34
34
years of professional experience
Work History
Director of Nursing
Guthrie Robert Packer Hospital
Towanda, PA
03.2019 - 03.2023
- Collaborated with staff, management, and external groups to coordinate patient care.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Performed rounds to observe care and interview staff, residents, and families.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Evaluated work performance of 30 nursing personnel to determine wage increases and implement discipline.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Planned and assigned workload to 30-person nursing staff to direct patient care.
- Identified department issues to recommend corrective actions.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Identified department issues to recommend corrective actions
RN Case Manager
Mid State Occupational Health
Towanda, PA
04.2011 - 04.2015
- Provided individualized medical counseling for employees and coordinated examination requirement activities.
- Successfully negotiated client contract renewals to create increased revenue.
- Employed nursing skills to evaluate patient care needs, prioritize treatment and maintain patient flow.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Utilized well-honed communication and active listening skills to conduct pre-employment screenings.
- Promoted high level of service to every individual while observing confidentiality rules and company regulations.
- Performed Physicals, Hearing Testing , Fit Testing,Eye Exams
- Managed all aspect of Towanda Branch of Mid State Williamsport Company
Occupation Health and Wellness Manager
Memorial Hospital
Towanda, PA
05.2006 - 03.2015
- Completed necessary reports and documentation on time and to specifications.
- Provided Onsite testing for Drug and ETOH testing
- CDL Physicals
- Increase Clients for programs
- Provided Educational Programs Community groups
- Managed Departments Financial Budget
Certified Diabetes Educator
Memorial Hospital
Towanda, PA
08.1999 - 05.2006
- Educated patients and families on diabetes-related care.
- Wrote reports, business correspondence and procedure manuals.
- Created and implemented annual diabetes event and projects.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Conducted DSME and nutrition clinics.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
College Instructor
Lackawanna County College
Towanda, PA
09.2000 - 05.2003
- Taught Stress Management and Drugs in Modern Society
- dynamic learning environment that valued instructor and student interaction.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
- Conducted on-going program assessment, enrollment and retention tracking.
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Director of Nursing
Endless Mountain Behavioral Health Center
174 Lamoka Road. Sayre PA 18840
09.2023 - 09.2025
- Led nursing staff to enhance patient care quality and operational efficiency.
- Developed strategic initiatives to optimize nursing workflows and resource allocation.
- Implemented evidence-based practices to improve patient outcomes and safety standards.
- Mentored nursing leaders to foster professional growth and leadership skills within the team.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
Medical Surgical Manager
Memorial Hospital
Towanda, PA
07.1993 - 07.1999
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with Director Of Nursing and CEO to maintain daily operations.
RN Staff Nurse
Memorial Hospital
Towanda, PA
04.1991 - 07.1993
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
Education
RN - Nursing
Arnot Ogden Medical Center School of Nursing
Elmira, NY04.1991
Skills
- Supply Monitoring
- Budget Planning
- Acute Care
- Public Relations
- Strategic Planning
- Patient Care Assessment
- Wellness Services
- Clinical System Monitoring
- Family Support
- Staff Scheduling
- Verbal and Written Communication
- Time Management
- Leadership and Guidance
- Employee Coaching
- Nursing Protocols
- Nursing Recruitment
- Critical Thinking
- Team Meeting Management
- Quality Assurance Controls
- Process Improvement
- Performance Evaluations
- Quality Improvement
- Regulatory and Statutory Compliance
- Patient Education
- Long-Term Care
- Public Speaking
- Multidisciplinary Team Collaboration
- Staff Evaluations
Timeline
Director of Nursing
Endless Mountain Behavioral Health Center
09.2023 - 09.2025
Director of Nursing
Guthrie Robert Packer Hospital
03.2019 - 03.2023
RN Case Manager
Mid State Occupational Health
04.2011 - 04.2015
Occupation Health and Wellness Manager
Memorial Hospital
05.2006 - 03.2015
College Instructor
Lackawanna County College
09.2000 - 05.2003
Certified Diabetes Educator
Memorial Hospital
08.1999 - 05.2006
Medical Surgical Manager
Memorial Hospital
07.1993 - 07.1999
RN Staff Nurse
Memorial Hospital
04.1991 - 07.1993
RN - Nursing
Arnot Ogden Medical Center School of Nursing