Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Flores

Austin,TX

Summary

Dynamic professional with a strong background in hospitality and customer service, notably at Residence Inn Marriott. Proven ability to enhance guest satisfaction through efficient check-in processes and exceptional communication skills. Skilled in reservation management and team training, ensuring high-quality service and operational efficiency. Committed to maintaining accuracy and fostering a welcoming environment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Professional in guest services with strong background in managing check-in processes efficiently. Skilled in handling customer interactions with focus on accuracy and courtesy, ensuring smooth and pleasant experiences. Valued for teamwork and adaptability, consistently meeting and exceeding expectations in dynamic environments. Dependable with strong organizational abilities and attention to detail.

Overview

5
5
years of professional experience

Work History

Check in Clerk

Residence Inn Marriott
04.2025 - Current
  • Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
  • Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
  • Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
  • Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
  • Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
  • Streamlined check-in procedures for improved accuracy and reduced wait times.
  • Reduced errors in data entry by attentively inputting guest information into the system accurately and efficiently.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Reception Insurance Verification

Texan Eye Center
05.2023 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Bail Bondsman

LoneStar
10.2022 - 06.2023
  • Safeguarded company assets by conducting thorough risk assessments before issuing bonds.
  • Increased overall efficiency by cross-training team members on various aspects of the bail bonding process.
  • Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
  • Provided clear explanations of complex legal procedures, ensuring clients fully understood their responsibilities and obligations.
  • Set bonds for jail, with written and verbal education for incarcerated individuals.
  • Reviewed 25 accounts per day that were behind on payment to decide appropriate action.

Pharmacy Assistant

CVS Pharmacy
01.2021 - 06.2023
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported operations with filing, copying and faxing.
  • Increased customer satisfaction, providing compassionate care and detailed medication instructions.
  • Developed patient education materials on medication management and disease prevention.
  • Answered questions regarding medication instructions and usage.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Education

Cosmetology - Hair

Aveda Institute
Austin, TX
11-2024

High School Diploma -

Coronado High School
Lubbock, TX
05-2017

Skills

  • Empathy and patience
  • Strong organization
  • Reservation management
  • Language proficiency
  • Credit and cash payments
  • Multitasking Abilities
  • Accuracy and speed

Timeline

Check in Clerk

Residence Inn Marriott
04.2025 - Current

Reception Insurance Verification

Texan Eye Center
05.2023 - 04.2025

Bail Bondsman

LoneStar
10.2022 - 06.2023

Pharmacy Assistant

CVS Pharmacy
01.2021 - 06.2023

Cosmetology - Hair

Aveda Institute

High School Diploma -

Coronado High School

Similar Profiles

CREATE PROFILE