Pamela Foster
Atlanta,GA
Summary
Operational leadership manager dedicated to leading teams, optimizing operations, and ensuring high-quality service. Proficient in resource management, problem-solving, and performance enhancement to achieve operational and financial goals. Relocated to the Atlanta, Georgia area in 2013 and have been with FedEx until 2025
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Operation Supervisor and Leadership Manager
FedEx
01.2013 - 01.2025
- Leading and Developing Teams: Responsible for inspiring and guiding my team through effective coaching and development strategies. I ensure that each team member is motivated to perform at their best, fostering a collaborative environment that drives success. My leadership focuses on setting clear goals, providing continuous support, and implementing performance-enhancing initiatives to achieve company objectives and exceed expectations
- Operational Efficiency: Responsible for overseeing daily operations, ensuring that all processes run smoothly and efficiently. I meticulously identify areas that require improvement and develop strategic plans to address these gaps. By implementing innovative changes, I enhance overall efficiency and productivity, driving the organization towards its operational goals
- Problem-Solving: Proactively address issues and challenges as they arise, ensuring that operations continue to run smoothly and efficiently. I employ a systematic approach to identify potential problems early on and implement effective solutions to mitigate any disruptions. By maintaining a high level of service quality, I ensure that the organization consistently meets its operational standards and exceeds customer expectations
- Communication: Effectively communicate and coordinate with team members to ensure seamless collaboration and execution of tasks. I provide clear and comprehensive instructions to guide team members, fostering an environment of mutual understanding and cooperation. Additionally, I address and resolve conflicts promptly, employing mediation techniques to maintain harmony and productivity within the team
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
City & Road Dispatch
Road Runner Freight
01.2015 - 02.2017
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
North Shore
Skills
- MS Office (WORD/EXCEL/Teams)
- Task prioritization
- Good Telephone Etiquette
- Supervision and leadership
- Team building
Timeline
City & Road Dispatch
Road Runner Freight
01.2015 - 02.2017
Operation Supervisor and Leadership Manager
FedEx
01.2013 - 01.2025
High School Diploma -
North Shore
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