Hi, I’m
Pamela Garces
Westerville,OH
Summary
Empathetic professional in customer service efficiency in the performance of tasks. I possess specialized skills in conflict resolution, data entry, and customer relationship management. Good communication and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
years of professional experience
Work History
McDonald's
Shift Manager
02.2024 - Current
Job overview
- Positively developed relationships with staff, customers, and suppliers.
- Assisted in resolving escalated customer service issues in a timely manner.
- Regularly inspected work areas to check cleanliness and organization standards and replenish what is needed.
Cibertec
Customer Service Officer
01.2018 - 07.2018
Job overview
- Provided customer service in a courteous and professional manner.
- Respond to customer inquiries via phone, email, and face-to-face contact.
- Inform customers about the products and services offered by the company.
Toulouse Lautrec
Customer Service Officer
10.2012 - 10.2016
Job overview
- Provided customer service in a courteous and professional manner.
- Created reports summarizing customer data for management review.
- Updated internal data bases with new customer information as needed.
- Collaborated with other departments within the organization on various projects.
Education
Nstra Sra Del CarmenLima
High School Diploma
12-2007
Skills
- Complaint resolution
- Information Security
- Teamwork
- Customer Service
- Ease of learning
Languages
Spanish
Native or Bilingual
English
Elementary
Interests
- Photography
- I have baking skills and perform well in the kitchen.
Timeline
Shift Manager
McDonald's
02.2024 - Current
Customer Service Officer
Cibertec
01.2018 - 07.2018
Customer Service Officer
Toulouse Lautrec
10.2012 - 10.2016
Nstra Sra Del Carmen
High School Diploma
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