PAMELA GARCIA
Bronx,NY
Summary
I’m a motivated undergraduate student at John Jay College of Criminal Justice studying Financial Forensics and Fraud Investigation. I bring strong communication, organization, and interpersonal skills, with experience supporting day-to-day operations and working effectively in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Advocate (Customer Service Associate)
Target
09.2025 - Current
- Provide direct, professional communication with guests, addressing questions, concerns, and transactions in a fast-paced environment
- Resolve issues while adhering to company policies and confidentiality standards
- Train and mentor new team members on procedures, customer service expectations, and POS systems
- Demonstrate strong interpersonal skills when working with diverse individuals, including de-escalation and problem-solving
- Audit target safe
Customer Service Cashier
Cherry Valley Marketplace
08.2023 - 08.2024
- Assisted customers with transactions, inquiries, and product location while maintaining professionalism
- Processed cash and electronic transactions accurately using POS systems
- Maintained clean and organized work areas to support efficient operations
- Worked collaboratively with team members
Education
Bachelor of Science - Financial Forensics and Fraud Investigation
John Jay College of Criminal Justice (CUNY)
New York, NY05.2027
High School Diploma - undefined
DeWitt Clinton High School
Bronx, NY06.2022
Skills
- Professional Client Communication (Phone & Email)
- Strong Interpersonal & Customer Service Skills
- Document Preparation, Organization & Filing
- Attention to Detail & Accuracy
- Confidential Information Handling
- Time Management & Multitasking
- Following Detailed Instructions & Procedures
- Training & Onboarding Support
- Problem-Solving & Issue Identification
- Administrative Support & Office Organization
- Point-of-Sale (POS) Systems
Language
English
Spanish
Timeline
Guest Advocate (Customer Service Associate)
Target
09.2025 - Current
Customer Service Cashier
Cherry Valley Marketplace
08.2023 - 08.2024
Bachelor of Science - Financial Forensics and Fraud Investigation
John Jay College of Criminal Justice (CUNY)
High School Diploma - undefined
DeWitt Clinton High School