Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ABOUT ME
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Pamela Giles

Mont Vernon,NH

Summary

With over 20 years of experience in logistics, process analysis and improvement, administration, organization, safety, and information management. Adaptability and versatility allow for excel in fast-paced, high-pressure secure environments. As an environmental health and safety specialist, prioritizes team collaboration and achieving results while ensuring compliance with regulations and conducting risk assessments. Known for reliability, adaptability to changing needs, and ability to develop safety protocols and implement sustainable practices. Analytical thinking, problem-solving skills, and effective communication make me a highly valued asset in any organization.

Overview

26
26
years of professional experience
1
1
Certification

Work History

ENVIRONMENTAL HEALTH AND SAFETY COORDINATOR

HAIGH-FARR
07.2024 - Current
  • Evaluated existing safety policies, implemented changes based on industry needs, best practices and regulatory changes.
  • Identified and addressed deficiencies within existing written safety plans and operations.
  • Conducted safety audits to ensure compliance with environmental health regulations.
  • Developed and implemented training programs for staff on safety protocols and procedures.
  • Collaborated with cross-functional teams to identify and mitigate potential hazards in the workplace.
  • Monitored workplace incidents and analyzed data to recommend preventive measures.
  • Assisted in the preparation of environmental reports and documentation for regulatory submissions.
  • Facilitated communication between departments to promote a culture of safety awareness.
  • Created extensive emergency response planning by conducting drills and training sessions for employees.
  • Supported emergency response planning by conducting drills and training sessions for employees.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Educated employees on proper use of personal protective equipment, minimizing exposure to hazardous materials.
  • Assisted management in developing annual safety goals, monitoring progress towards achieving objectives.
  • Reduced accident rates through implementation of comprehensive safety training programs for employees.
  • Conducted thorough accident investigations to determine root causes and develop corrective action plans.
  • Streamlined incident reporting process, resulting in faster resolution and prevention of future occurrences.
  • Improved communication between departments by organizing cross-functional safety committee meetings.
  • Ensured compliance with OSHA standards by reviewing policies and procedures, updating documentation as needed.
  • Coordinated emergency response efforts, effectively mitigating damage and ensuring employee safety.
  • Implemented ergonomic solutions to reduce worker injuries and improve overall employee health.
  • Managed hazardous materials inventory, ensuring proper storage and disposal according to regulatory requirements.
  • Developed risk assessments to identify potential hazards and implement appropriate control measures.
  • Evaluated new processes for potential risks, implementing necessary controls to maintain a safe work environment.
  • Maintained accurate records of safety-related incidents, allowing for efficient data analysis and trend identification.
  • Minimized environmental impact by implementing waste reduction initiatives and promoting sustainable practices.
  • Collaborated with regulatory agencies during audits, demonstrating compliance with all applicable laws and regulations.
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Developed and implemented safety policies and procedures to promote workplace safety.
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Researched and devised new safety initiatives and strategies to improve safety performance.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
  • Monitored surveillance systems to ensure safety and security of premises.
  • Implemented access control measures to restrict unauthorized entry effectively.
  • Monitored employee activities, confirming compliance with security regulations.
  • Developed and implemented training programs to enhance employee skills and knowledge.
  • Conducted assessments to identify training needs and gaps within the organization.
  • Collaborated with department heads to tailor training content to specific team requirements.
  • Evaluated training effectiveness through feedback and performance metrics analysis.
  • Maintained records of employee progress and certifications achieved through training programs.

VOLUNTEER FIREFIGHTER

MONT VERNON FIRE DEPARTMENT
01.2018 - Current
  • Firefighter/Driver/Pump Operator and Licensed EMR
  • Responded promptly to emergency calls, ensuring rapid deployment and effective firefighting operations.
  • Assisted in fire prevention education programs, promoting community awareness and safety practices.
  • Conducted routine equipment checks and maintenance, ensuring operational readiness of firefighting tools and vehicles.
  • Collaborated with team members during drills, enhancing communication and teamwork skills under high-pressure situations.
  • Participated in training sessions to develop firefighting techniques and improve response tactics for various emergencies.
  • Documented incident reports accurately, contributing to post-incident analysis and continuous improvement efforts.
  • Supported community events by providing fire safety demonstrations, fostering positive relationships with local residents.
  • Followed safety protocols diligently, minimizing risk exposure while operating in hazardous environments during emergencies.
  • Enhanced teamwork among the crew by planning regular training sessions, drills, and exercises.
  • Administered first aid and conducted emergent response management.
  • President of Mont Vernon Fire Department Association
  • Assisted in maintaining firefighting equipment, ensuring readiness and compliance with safety standards.

OWNER

MISFIT RANCH BAD ASS SANCTUARY
01.2017 - Current
  • Owner/operator donkey rescue

OFFICE MANAGER/SOLUTIONS COORDINATOR

FIRE TECH & SAFETY
05.2021 - 07.2024
  • All office management functions, track, manage and execute all state/municipal contracts and bids. Meeting coordination, travel arrangements, conference logistics. Scheduling service teams across 4 states. Created customer service agreement program for equipment maintenance, data repositories and archiving processes for intellectual data and records. As Solutions Coordinator I handle all issues that arise with customers and manufacturers. I am the fixer of all things that needs to be fixed. I meet with, assess, and perform the necessary actions to rectify any trouble accounts or issues that need to be resolved. I track and report hourly staff schedules for payroll, ensure supplies are replenished, and the office is maintained. As a Personal Protective Gear Specialist, I am required to be knowledgeable in a variety of protective gear for Firefighter safety. I provide demonstrations and perform custom fittings for all PPE and station wear for Fire Departments all over the New England area. I routinely meet with Chief Officers to establish needs and budgeting for equipment service and gear purchases.
  • Coordinated office operations to enhance efficiency and streamline communication among team members.
  • Managed scheduling and logistics for meetings, ensuring timely preparations and resource availability.
  • Implemented filing systems that improved document retrieval processes and reduced administrative delays.
  • Assisted in budget tracking and resource allocation to optimize operational expenditures.
  • Developed onboarding materials for new employees, promoting a smooth integration into the company culture.
  • Maintained inventory of office supplies, negotiating with vendors to secure favorable pricing and terms.
  • Trained junior staff on office procedures, fostering a collaborative environment focused on continuous improvement.
  • Monitored office equipment performance and coordinated maintenance requests to minimize downtime.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Responsible for recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Negotiated terms and conditions with vendors to optimize agreements.
  • Drafted and reviewed contract documents ensuring compliance with legal standards.
  • Coordinated bid submissions ensuring compliance with client specifications and internal guidelines.
  • Reviewed and proofread proposals to ensure accuracy and consistency in messaging.
  • Enhanced proposal win rates by developing and implementing a streamlined bid process.
  • Processed governmental customer forms and bids
  • Facilitated recruitment processes, enhancing candidate experience and aligning talent with organizational needs.
  • Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
  • Coordinated benefits enrollment processes, assisting employees in understanding options and maximizing offerings.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.

SHAREPOINT CONSULTANT

LOGIX HEALTH
01.2013 - 01.2015
  • Support various projects with Sharepoint Development and knowledge management needs. Built tool and processes to streamline their trouble ticket submission process.

ADMINISTRATIVE SPECIALIST/KNOWLEDGE MANAGEMENT

MITRE CORPORATION
11.1999 - 03.2014
  • Sharepoint Developer for division knowledge management team. I created an asset management database and tracking tools that have been adopted corporate wide to solve division and corporation intellectual property tracking and archiving amongst individual programs. I co-authored and published an internal technical paper on processes.
  • Developed travel tracking process and tools used across departments and divisions to aid in project budget and resource management.
  • Responsible for analysis of team practices and creation of tools to streamline processes to best fit their needs. Building prototypes, testing, holding focus groups, deploying finished products and follow-up on punch list items.
  • Supported team of 26+ Engineers, Scientists, Executives and high level military on AWACS, NATO, Advanced Special Projects, GPS Programs and MP-RTIP. Responsibilities ranged from calendar management for executive officers, coordinate meetings, planning and executing all facets of supporting large scale events in secure environments. Following military protocols, working with all branches of military and government, complex CONUS and international travel arrangements, handling all official government local and international documentation, security tracking and processing, accounting and credit card reconciliation, briefing creation and all other administrative needs required in a secure area. Responsible for all logistical planning from the program area.
  • Versed in multiline phone systems, Polycom, STU/STE use and procedures and various AV equipment.
  • Strategic planning and blueprint creation for office layout of secure are unsecure phone and lan lines within program area move.
  • Vendor coordination and security arrangements for all outside contractors and responsible for supervision of all outside visitors.
  • ESC/SR (C4ISR) HANSCOM AFB GPS MITRE CORPORATION

Education

High School Diploma -

Arlington High
Arlington
06-1996

Skills

  • Proficiency with Microsoft Applications
  • Conference Coordination/Calendar/Travel
  • Logistics
  • QuickBooks
  • Acumatica
  • Workplace inspections
  • Hazard identification
  • Personal protective equipment
  • Occupational health
  • Hazardous materials management
  • Industrial hygiene
  • Spill response
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Adaptability and flexibility
  • Task prioritization
  • Crisis management
  • Risk management

Accomplishments

  • Achieved successful passing of surprise NHDES inspection by completing complete revamp of hazardous material handling and safety program with accuracy and efficiency.
  • Achieved compliance and improved safety culture by introducing and tailoring online training for safety and employee education program.

Certification

NH DES HW Coordinator

HAZWOPER III

Firefighter 1

EMR


Timeline

ENVIRONMENTAL HEALTH AND SAFETY COORDINATOR

HAIGH-FARR
07.2024 - Current

OFFICE MANAGER/SOLUTIONS COORDINATOR

FIRE TECH & SAFETY
05.2021 - 07.2024

VOLUNTEER FIREFIGHTER

MONT VERNON FIRE DEPARTMENT
01.2018 - Current

OWNER

MISFIT RANCH BAD ASS SANCTUARY
01.2017 - Current

SHAREPOINT CONSULTANT

LOGIX HEALTH
01.2013 - 01.2015

ADMINISTRATIVE SPECIALIST/KNOWLEDGE MANAGEMENT

MITRE CORPORATION
11.1999 - 03.2014

High School Diploma -

Arlington High

ABOUT ME

I am a natural helper. I own a rescue farm, I am a volunteer firefighter, elder care giver, active member of my community, I excel in supportive roles ensuring the objectives set are met or exceeded. I am the grease in the machine to make things run smoothly.

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Pamela Giles