Pamela Gomez
Phoenix,AZ
Summary
Experienced professional in healthcare operations with a strong focus on patient care and team collaboration. Proven ability to manage back office tasks efficiently, ensuring quality standards and continuity of care.
Overview
10
10
years of professional experience
Work History
Medical Assistant
The Woman's Center for Advance Pelvic Surgery
Mesa, Az
05.2024 - Current
- Assisted patients in completing intake forms and gathering necessary medical history information.
- Scheduled patient appointments and coordinated follow-up visits to ensure continuity of care.
- Communicated effectively with nurses, physicians and other healthcare professionals regarding patient care plans.
- Assisted physicians with minor procedures such as dressing changes or injections.
- Catheterizing and teaching patients how to self-catheterize.
- Post-op calls and assisting in post-op exams.
Back Office Supervisor
East valley Children Center
Tempe, Arizona
12.2022 - 05.2024
- Streamlined back office operations to uphold established protocols and quality standards.
- Oversaw inventory management of office supplies, ensuring timely orders when stock ran low.
- Coordinated processing of referrals for specialists and diagnostic tests following protocols.
- Executed basic lab tests like urinalysis and hemoglobin testing effectively.
- Handled incoming calls from patients and medical personnel efficiently.
- Organized patient appointments while verifying insurance details and preserving accurate records.
- Supported patient registration by confirming insurance coverage and processing co-pays.
- Managed medication, vaccine, and supply inventory while administering vaccines.
Office Manager
Arbor Medical Partner
Gilbert, Arizona
05.2018 - 11.2022
- Coordinated office operations to enhance workflow efficiency and effectiveness.
- Scheduled and organized meetings, ensuring all necessary materials were prepared in advance.
- Assisted in onboarding new staff members by providing training on office procedures.
- Maintained office equipment, arranged for repairs, and ensured operational readiness.
- Oversaw office maintenance and cleanliness to create a professional environment.
- Monitored employee attendance and managed scheduling to ensure adequate coverage.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Medical Scribe
Kids Kare Pediatrics
Phoenix, Arizona
05.2016 - 05.2017
- Maintained accurate patient records by entering data into electronic health systems.
- Documented patient complaints and symptoms to create comprehensive medical histories.
- Utilized medical terminology effectively to maintain clarity in documentation.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2016
Medical Assistant -
East Valley Institute of Technology
Mesa, AZ05-2016
Skills
- Patient intake
- EHR management
- Medical terminology
- Clinical procedure assistance
- Inventory management
- Office coordination
- Appointment scheduling
- Employee training
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
The Woman's Center for Advance Pelvic Surgery
05.2024 - Current
Back Office Supervisor
East valley Children Center
12.2022 - 05.2024
Office Manager
Arbor Medical Partner
05.2018 - 11.2022
Medical Scribe
Kids Kare Pediatrics
05.2016 - 05.2017
High School Diploma -
Westwood High School
Medical Assistant -
East Valley Institute of Technology