Pamela Gould
Upper Marlboro,MD
Summary
Dynamic professional with extensive experience in customer service and cash handling at Chase Bank. Proven track record in exceeding sales goals and enhancing client satisfaction through effective account management and sales techniques. Adept at resolving issues swiftly while fostering positive relationships, ensuring a seamless customer experience.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
26
26
years of professional experience
Work History
Bank Teller
Chase Bank
Baltimore, Maryland
04.2024 - Current
- Directed specific questions to appropriate branch personnel.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Performed special services for customers, ordering bank cards and checks.
Caregiver
Caring Hands and Loving Hearts
Baltimore, Maryland
03.2022 - 03.2023
- Aid and assist residents with daily needs. Getting dressed , feeding, mental stimulation.
- Provided personal care and assistance to patients, such as bathing, dressing, grooming, toileting and meal preparation.
- Assisted residents in preparing for activities and social programs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Reported any unusual circumstances observed during the course of duty to supervisor immediately.
- Helped residents walk with or without self-help devices.
Customer Service Representative
FedEx
Columbia, MD
08.1999 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
General Studies
Edmondson High School
Baltimore, Maryland06-1978
Some College (No Degree) - Medical Social Work
Community College of Baltimore City
Baltimore, MarylandSkills
- Cash handling
- Customer service
- Sales techniques
- Account management
Timeline
Bank Teller
Chase Bank
04.2024 - Current
Caregiver
Caring Hands and Loving Hearts
03.2022 - 03.2023
Customer Service Representative
FedEx
08.1999 - 10.2020
General Studies
Edmondson High School
Some College (No Degree) - Medical Social Work
Community College of Baltimore City