Pamela Guerra
Alexandria,VA
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Programs Coordinator
Dc Housing Authority
Washington , DC
07.2024 - Current
- Established and maintained partnerships with community organizations to expand program reach.
- Organized, coordinated and monitored program activities.
- Prepared reports on program progress, outcomes and other metrics.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Ensured compliance with federal regulations governing programs of this nature.
PROGRAM MANAGER
Alexandria Redevelopment and Housing Authority
Alexandria, VA
12.2021 - Current
- provide activities for senior citizens that include cognitive health, physical exercise, and socialization
- Manage overall operations of the Senior Center which supports the personal, social, and cultural growth of senior residents aged sixty (60) and older
- Encourages seniors to retain their independence and use their talents and experiences through participation in community-based events, excursions, educational seminars, fitness, and enrichment activities
- Serves as the Authority’s representative for the Commission of Aging and Adult Services and responsible for attending meetings and providing requested updates and information for the Commission
- Evaluates programs’ utilization and success, modifying and making changes, as appropriate.
- Managed external client and business partner relationships.
- Controlled expenditures and reported monthly actual performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Generated and delivered reports, program review presentations and other program status updates.
- Assessed accurate and relevant information for fact-based decision making.
HUMAN SERVICE WORKER II
Fairfax County Government
Alexandria, VA
01.2015 - 12.2021
- worked in a comprehensive team to help break the cycle of poverty by providing preschool children of low-income families a vast range of community resources to meet their emotional, social, health, nutritional and psychological needs
- Stewarding relationships that cultivate strong and trusting school and community partnerships with neighborhoods, social agencies, hospitals, clinics, schools, community resources and partnerships,
- Evaluating and tracking data on Child Plus database to manage assigned caseload of families in efforts to provide services the meet their needs
- Developing goals, setting obtainable objectives, and establishing individualized educational plans (IEPs) for learning
- Collaborating with teachers and families to ensure the program’s emphasis upon total family development
- Maintaining accurate and effective record keeping tracking immunizations and screenings outlined by the State of Virginia and verify eligibility for several types of public aid or income-based assistance
- Conducting “self-help” and life enriching programs for clients e.g., education and parenting skills, health care, mental health, job preparedness training, and cultural activities; and report special, unusual, or critical incident reports to clinician and legal authorities
- Promoting activities within the community that follow equal employment and nondiscrimination policies and follow federal laws, state laws, school board policies, and professional standards
- Planning and implementing Family and Community Engagement trainings, workshops, and engagement events
- Conducting landscape assessments of targeted neighborhoods to evaluate and assess the effectiveness of our existing framework for community and neighborhood engagement; and
- Encouraging parental participation in the education and activities of their child using the community-based services model.
Family Liaison
Denver Public Schools
Denver, CO
09.2006 - 10.2014
- Facilitated communication between school personnel and families.
- Provided guidance and support to families of students with special needs.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Conducted home visits to assess family dynamics and identify potential areas of need.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
Education
BA - Pre-Law (Legal Education
University of Massachusetts
Boston, MAFamily Law, Contracts, Community/Public Service -
Real Estate, Certificate -
Emily Griffith School Technical College
Skills
- Project Management
- Strategic Planning
- Flexibility
- Integrity/Honesty
- Decision Making
- Customer Service
- Influencing/Negotiating
- Problem Solving
- Teamwork
- Presentation Creation and Delivery
- Team Leadership
- Event Planning and Execution
- Attention to Detail
- Partnership Development
- Program Leadership
- MS Office Applications
- Effective Negotiations
Languages
Languages
Spanish
Professional
Certification
- CPR AND FIRST AID CERTIFICATION
- SERVSAFE CERTIFICATION
Timeline
Senior Programs Coordinator
Dc Housing Authority
07.2024 - Current
PROGRAM MANAGER
Alexandria Redevelopment and Housing Authority
12.2021 - Current
HUMAN SERVICE WORKER II
Fairfax County Government
01.2015 - 12.2021
Family Liaison
Denver Public Schools
09.2006 - 10.2014
BA - Pre-Law (Legal Education
University of Massachusetts
Family Law, Contracts, Community/Public Service -
Real Estate, Certificate -
Emily Griffith School Technical College
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