Pamela Guffey
Gastonia,North Carolina
Summary
Experienced in providing high-level support as an Agent Support Specialist with a proven track record of resolving complex issues and ensuring customer satisfaction. Strengths include problem-solving, communication skills, and ability to work under pressure. Demonstrated success in developing efficient processes, enhancing agent productivity, and contributing significantly to team goals.
Overview
21
21
years of professional experience
Work History
Agent Support
Diserella Travel
Gastonia, North Carolina
09.2018 - Current
- Oversaw daily operations of small business including customer service and financial management.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
Small Business Owner
The Country Pedaler
Greenville, SC
09.2016 - 09.2023
- Owner The Country Pedaler - a vintage and handcrafted business. We did road shows and online sales of vintage items as well as handcrafted items
- Created and managed the handcrafted items for sale
- Responsible for acquiring goods for use in the handcrafted items as well as vintage goods for resale
- Organize show schedule
- Managed the financial records
Homeschool Educator
Trinity Academy Of Irish Dance
Lake Wylie, SC
08.2003 - 05.2020
- Developed individualized lesson plans for each student based on their learning styles, abilities and interests.
- Encouraged critical thinking skills through open-ended questions and problem solving activities.
- Integrated technology into daily lessons when appropriate.
- Organized field trips to local museums or libraries for further exploration of subject matter.
- Planned hands-on activities such as experiments, simulations, projects, and presentations to engage students in the learning process.
- Designed creative assessment tools such as portfolios, rubrics, journals., to evaluate student mastery of concepts.
Education
Bachelor of Arts - Mathematics Education
Meredith College
Raleigh, NC05-1992
Skills
- Worked as a travel agent
- Worked as Agent Support, assisting newer agents with training and launching their Travel Agent business
- Assisted in the weekly training of agents
- Became Expert in Several Travel Destinations
Affiliations
- Avid Crafter and Sewer
- Enjoy reading
- Very Active in local church
Accomplishments
- Top Agent for Diserella Travel 2021 and 2022
- In Top 3 of Diserella Travel Agents 2020 and 2023
References
References available upon request.
Timeline
Agent Support
Diserella Travel
09.2018 - Current
Small Business Owner
The Country Pedaler
09.2016 - 09.2023
Homeschool Educator
Trinity Academy Of Irish Dance
08.2003 - 05.2020
Bachelor of Arts - Mathematics Education
Meredith College
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