Summary
Overview
Work History
Education
Skills
Language
Timeline
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TYCERRA KINCAID

Grand Prairie,Texas

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Agent Support

HealthSherpa
09.2024 - 05.2025
  • Coordinated cross-functional collaboration between departments to optimize agent support and resources.
  • Analyzed data trends to identify areas for improvement in agent support processes.

Enrollment Specialist

Anthology Inc.
06.2023 - 09.2024
  • Met or exceeded enrollment and retention goals consistently.
  • Helped students complete applications and navigate admissions processes.
  • Reached out to applicants via calls, texts, emails and social media.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.

Medical Record Specialist

Spherion
05.2022 - 03.2023
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Reviewed charts and flagged incomplete or inaccurate information.

Patient Care Advocate

Teleperformance
08.2020 - 04.2022
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.

Education

High School Diploma -

Crosswinds High School
Grand Prairie, TX
05.2017

Skills

  • Active listening
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Phone etiquette
  • Goal-oriented
  • Understanding customer needs
  • Calm and professional under pressure
  • Microsoft office
  • Remote office availability
  • Call documentation
  • Document and records management
  • Policies and procedures adherence
  • Work prioritization

Language

English

Timeline

Agent Support

HealthSherpa
09.2024 - 05.2025

Enrollment Specialist

Anthology Inc.
06.2023 - 09.2024

Medical Record Specialist

Spherion
05.2022 - 03.2023

Patient Care Advocate

Teleperformance
08.2020 - 04.2022

High School Diploma -

Crosswinds High School

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