Pamela Guillory
Arlington,TX
Summary
Accomplished Learning and Development leader committed to enabling continuous growth for adults in front-line, corporate and leadership roles. Skilled in leadership competencies, modern workplace learning analysis, design, development, implementation, and measurement. Passionately expands the application of technology for effective and enjoyable learning experiences. Directs and inspires learning teams in meeting organizational needs while promoting opportunities for self-directed development.
Overview
22
22
years of professional experience
Work History
Director, Enterprise Learning and Development
Children’s Health System of Texas
04.2020 - Current
- Lead Learning and Development instructional design, Learning Management System (LMS), HR systems and soft skills training functions
- Strategize with key stakeholders to provide the best learning experiences for team members across the organization
- Major programs include New Employee Orientation, Annual Regulatory Training, and regular system upgrades
- Key Accomplishments: Redesigned general orientation to encompass programmatic support for new hires thru their first year, contributing to decreased year-over-year turnover
- Implemented LMS metadata strategy and system administrator governance
- Launched an upgraded learning experience platform (LXP) with commercial grade content to drive professional development in the organization
- Innovated with EMR systems training to reduce hours in class and allow test-out function, saving many classroom hours and increasing new provider satisfaction
- Implemented a User Adoption Platform, enabling on-demand, in-the-flow of work resources and decreasing class time
- Hired team lead and manager for focused leadership in systems, instructional design and soft skills areas
- Upskilled clinical educators, instructional designers and other learning professionals for Virtual Instructor-led training (VILT)
- Continuous process improvement for standardization and efficiencies in learning delivery.
Manager, Instructional Design & Measurement
Children’s Health System of Texas
- 04.2020
- Led instructional design and learning technology functions at Children's Health
- Implemented and continuously evolved instructional design strategies, quality control, and learning measurement to meet the business needs of the organization
- Our award-winning team employed ADDIE and Agile design methods to plan and produce quality learning solutions including micro-learning, video tutorials, eLearning, instructor-led classes and other performance support resources
- Key accomplishments: Led the redesign of our compliance training approach, leveraging spaced learning and personalization to decrease individual and organizational cognitive load
- Process improvement in anticipating and planning clinical eLearning refreshers
- Quality and Safety program improvements, distributing facilitation and expanding on-the-job resources
- Led the transition from the Mzinga LMS to Cornerstone On-Demand including HR System integration
- Dallas ATD Chapter awards for Customer Service, Suicide Prevention, Epic EMR and other training programs.
Instructional Design Consultant
Children’s Health System of Texas
02.2013 - 09.2015
- Created blended learning solutions for hospital-wide education programs including soft skills, project management, Epic and other software applications
- Analysis, design, development, implementation, and evaluation of education using rapid instructional design and successive approximation approaches
- Key accomplishments: Conversion of Instructor-led Epic Nursing Student classes to computer-based learning serving 500+ students/ year
- Organization-wide recognition for the development of an intranet sites to support the annual goal development process for leaders
- Integral contributor in streamlining education evaluation processes
- Full customization and implementation of culture change programs for hospital staff of 6,000
- Application and transfer results exceed organizational goals
- Led instructional design team in the development of standards and templates for consultative analysis.
Independent Sales & Service
Milwaukee, WI & Atlanta, GA
09.2010 - 02.2011
- Proposal writing, instructional design, training, and database management in sales organizations
- Developed and executed a sales training program for a home products business
- Produced marketing and technical materials for a medical equipment manufacturer
- Service and implementation support for patient registration kiosks and Electronic Medical Record (EMR) integration projects.
Project Manager / Instructor
Outlook University High School of Business
Milwaukee, WI
03.2008 - 10.2010
- Program management in a business high school including curriculum development, instructional design, classroom facilitation, and recruitment
- Responsible for teaching 8th, 9th, and 10th grade courses in English and business applications
- Accomplishments and recognition: Lead Staff Trainer for National School Reform Faculty Critical Friends Group (CFG) Facilitation
- Staff trainer for SmartBoard Technology and Notebook Software
- Development and facilitation of Saturday seminars on job seeking and financial management skills for students and parents
- Establishment of registered student-run Limited Liability Corporations (LLCs)
- Student produced LookOut Online Newsletters and podcasts.
Regional Account Executive / Account Manager
Direct Supply Equipment
Milwaukee, WI
11.2002 - 03.2008
- Durable Medical Equipment (DME) sales to long term care facilities and corporations
- Developed and closed large sale opportunities through direct contact with senior level executives
- Responsible for coaching account managers through longer term sales cycles for better account penetration, cross-selling, and up-selling of healthcare equipment, furnishings and environmental solutions
- Core activities included strategic planning, customer visits, design center tours, telesales, and online presentations
- Coordinated purchasing, interior design, logistics and financing to support the customer’s vision and close business
- Equipment and capabilities training for new hires
- Consistently met and exceeded sales goals
- Record holder for the largest single equipment sale in the division at $969,000.
Education
B.A. Communication & Rhetorical Studies -
Marquette University
Milwaukee, WIM.S. Instructional Design & Technology -
Walden University
10.2012
Skills
- Learning Design and Development
- Team building
- Quality Control
- Change Leadership
- Vendor Management
- Project Management
- ADDIE Model
- Successive Approximation
- Soft Skills Facilitation
- HR Systems Training
- Electronic Medical Record (EMR)
- Learning Mgt System (LMS) Implementation and Governance
- Learning Technology Integrations
- Adobe Captivate
- Storyline
- Adobe Creative Suite
- Design Thinking
- Modern Workplace Learning
Awardsrecognition
- Children’s Health Women Empowering Women Hidden Figure
- Dallas ATD Axis Awards
- Direct Supply Millionaire’s Club
- Youth Director – Antioch A.M.E., Stone Mountain, GA
- Dean’s List – College of Communication
- Director’s List – Educational Opportunity Program
- President – MU Gospel Choir
- Publicity Chairperson – Mu Beta Chapter of Alpha Kappa Alpha Sorority, Inc.
- MU Players
- Black Student Council
Professional Development
- Implementing Winning Strategies Certificate, Columbia Business School – 2023
- McKinsey Accelerated Leadership Academy – 2022
- Children’s Health Model Leadership Academy (Director’s Track) – 2023
- Children’s Health Leadership Academy - 2019
- Measuring Return on Investment Certificate, ATD 2017
- Advanced E-learning Instructional Design Certificate, ATD - 2014
- National School Reform Faculty CFG Certified
Timeline
Director, Enterprise Learning and Development
Children’s Health System of Texas
04.2020 - Current
Instructional Design Consultant
Children’s Health System of Texas
02.2013 - 09.2015
Independent Sales & Service
09.2010 - 02.2011
Project Manager / Instructor
Outlook University High School of Business
03.2008 - 10.2010
Regional Account Executive / Account Manager
Direct Supply Equipment
11.2002 - 03.2008
Manager, Instructional Design & Measurement
Children’s Health System of Texas
- 04.2020
B.A. Communication & Rhetorical Studies -
Marquette University
M.S. Instructional Design & Technology -
Walden University