Pamela Hanko
Twin Falls
Summary
Executed cash handling and customer service tasks with precision, contributing to seamless store operations.
Overview
31
31
years of professional experience
Work History
Lead Clerk
WinCo
Twin Falls, ID
05.2017 - 06.2026
- Responsible for managing cashiers, breaks and lunches, getting money for cashiers, answering override calls and resolving issues with orders. Work in customer service, cash checks, do returns, handle customer complaints.
- Working the floor, make sure product is stocked and management is aware of shortages, pull cardboard, stock and rotate dairy cooler and anything else that is needed.
Administrative Office Assistant
Arnold Machinery
- 08.2016
- Worked here until Aug 2016
Refund Specialist
St. Luke's Magic Valley Regional Medical Center
07.1995 - 02.2016
- I was responsible for managing all the credit balances for the hospital side. U resolved all patient and insurance credit balances through either refunds or adjustment procedures.
- I had also worked as an insurance follow up representative for commercial, work comp, Medicare Advantage and Blue Cross/Blue Shield Plans
- I worked as a cashier processing all the remittance advices from the Insurances and the patient payments as well as General Ledger payments
Education
Cosmetology License - Hair Color
College of Cosmetology
Copperas Cove, TX01-1985
Diploma - Cosmetology
Ellison High School
Killeen, TX01-1983
High School Diploma -
Killeen High School
Killeen, TX01-1982
Skills
- Operated computers to complete administrative tasks efficiently
- Facilitated fax communications to enhance workflow
- Utilized ten-key data entry skills for accurate record-keeping
- Handled phone inquiries to support customer needs
- Provided exceptional customer service to resolve issues promptly
- Navigated Windows software for various applications
Timeline
Lead Clerk
WinCo
05.2017 - 06.2026
Refund Specialist
St. Luke's Magic Valley Regional Medical Center
07.1995 - 02.2016
Administrative Office Assistant
Arnold Machinery
- 08.2016
Cosmetology License - Hair Color
College of Cosmetology
Diploma - Cosmetology
Ellison High School
High School Diploma -
Killeen High School