Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Hardaway

Millen,GA

Summary

Skilled Data Entry Operator with 3 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.

Overview

8
8
years of professional experience

Work History

Claims Specialist

MLMIC Insurance
10.2022 - 03.2024
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Conducted full claim investigations and reported updates and legal actions.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Customer Service Representative

United Heathcare
03.2021 - 10.2022
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks overnight with accuracy and efficiency.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Data Analyst

Ascensus
01.2019 - 02.2021
  • Increased data accuracy by diligently inputting and verifying information from various sources.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Updated and maintained customer information, documents and records.

Customer Service Representative

Moda Health/Arise
07.2016 - 09.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Jenkins County High School
Millen, GA
05.2006

Skills

Overnight Data Entry

Data Quality

Microsoft Office

Microsoft Excel

Appointment Scheduling

Claim Processing

Customer Service

Active Listening

Technical Support

Building Rapport

Timeline

Claims Specialist

MLMIC Insurance
10.2022 - 03.2024

Customer Service Representative

United Heathcare
03.2021 - 10.2022

Data Analyst

Ascensus
01.2019 - 02.2021

Customer Service Representative

Moda Health/Arise
07.2016 - 09.2018

High School Diploma -

Jenkins County High School
Pamela Hardaway