Pamela Hargraves

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Enhanced communication within office by implementing centralized digital messaging platform.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
• Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
• Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
• Helped patients complete necessary medical forms and documentation.
• Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.

Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.