Pamela Hermosillo
Wichita Falls,TX
Summary
Caring, empathetic Substance Abuse Counselor with 3 years of experience in inpatient settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Desire to pursue new role with Any type of group.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chemical Dependency Counseling Intern
Management And Training Corporation (MTC)
Breckenridge , Texas
08.2018 - Current
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Developed individual treatment goals based on history and diagnosis.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
Sales Representative
Cricket Wireless
Breckenridge , Texas
06.2018 - 08.2018
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Efficiently solved complex problems that impacted management.
- Utilized professional sales techniques to persuasively communicate with clients.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Proactively managed client correspondence and recorded all tracking and communications.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Identified client needs, built relationships and overcame objections to drive sales.
Work Study Student
Texas State Technical College
Breckenridge , Texas
09.2016 - 08.2018
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Restocked supplies in neat and easily-accessible fashion.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Cook
United
Breckenridge , Texas
07.2014 - 07.2016
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
- Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Recommended menu items for new dish development, holidays, special events and promotions.
Education
High School Diploma -
Breckenridge High School
Breckenridge, TX07.2016
Associates Degree in Chemical Dependency Counselin - Chemical Dependency Counselor
Texas State Technical College - West Texas
Sweetwater, TX08.2016
Skills
- Goal Setting
- Clinical assessment
- Individual counseling
- Clinical Documentation
- Team management
- Problem resolution
- Relationship development
- Business operations
- Providing community referrals
- Supervision
- Treatment planning
- Patient Assessments
- Group sessions
- Individualized counseling
- Family and patient education
- Treatment plan development
- Patient Intake
- Needs assessment
- Skilled in intake interviewing
- Intervention planning
- Bilingual in Spanish and English
- Motivational interviewing
- Cognitive intervention
- Anger management
- Living in balance
Certification
Certified Criminal Justice Addiction Professional (CCJP-A
Licensed Chemical Dependency Counselor Inter
Timeline
Chemical Dependency Counseling Intern
Management And Training Corporation (MTC)
08.2018 - Current
Sales Representative
Cricket Wireless
06.2018 - 08.2018
Work Study Student
Texas State Technical College
09.2016 - 08.2018
Cook
United
07.2014 - 07.2016
High School Diploma -
Breckenridge High School
Associates Degree in Chemical Dependency Counselin - Chemical Dependency Counselor
Texas State Technical College - West Texas
Certified Criminal Justice Addiction Professional (CCJP-A
Licensed Chemical Dependency Counselor Inter
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