PAMELA HERMOSILLO
Berwyn,IL
Summary
Obtain a position as customer service representative where my customer relations experience can fully utilize to improve customer satisfaction and promote the company's name.
Overview
15
15
years of professional experience
Work History
Distribution Associate
Rosin Eyecare
11.2020 - Current
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Tagged and stored product inventory in correct areas and locations.
- Received, shipped, loaded and unloaded Frames and lens.
Assistant Manager
PLS Financial Services
04.2011 - 11.2020
- Communicating directly with customers by phone, electronically or face to face
- Respond promptly and answer/ resolved customer inquiries and complaints
- Responsible for managing employees and ensuring all daily task were complete, providing assignments and projects
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Following the company's cash security policies and procedures
- Assisting S personnel from various departments with transactions via email, telephone and completing all transactions in compliance with federal, state and local laws and regulations
- Managed customer database accounts, perform customer verification and processes applications.
Sales Associate
Victoria's Secret
04.2009 - 04.2010
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Greet customers at all points throughout the store
- Providing assistance and customer service in fitting rooms
- Replenish, fold, hang and tidy up garments through out the day
- Maintain in stock and presentable conditions assigned areas
- Unload delivery trucks and unpack merchandise execute reductions, price changes and label merchandise with security tags.
Education
High School Diploma -
Morton High School
Morton, MS01.2009
Skills
- Documentation skills
- Managing deliveries
- Barcode scanning
- Product and service knowledge
- Customer relations
- Sales Monitoring
- Inventory management
- Bilingual (Spanish)
- Telephone etiquette
- Microsoft Office
- appointment scheduling
Timeline
Distribution Associate
Rosin Eyecare
11.2020 - Current
Assistant Manager
PLS Financial Services
04.2011 - 11.2020
Sales Associate
Victoria's Secret
04.2009 - 04.2010
High School Diploma -
Morton High School
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