Pamela Hill
Midwest City,OK
Summary
Proven leader with extensive experience in customer service and food safety, honed at Flying J Travel Center and Circle K. Expert in enhancing customer satisfaction and streamlining operations, demonstrated by reducing employee turnover and ensuring high standards of cleanliness and sanitation. Skilled in fostering team integrity and a strong work ethic, significantly improving store environments and service quality. Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality. Well-organized Cashier skilled at providing customers with accurate and quick service. Offering 8 years of experience in customer service, preparing deli food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deli Clerk
Flying J Travel Center
04.2024 - 09.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier
Flying J Travel Center
04.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Gate Security Guard
Wiser Security
05.2023 - 04.2024
- CLEET Certified, Unarmed, Mar 28,2024- Mar 28, 2027 (License Number 0188582-G006364)
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Overnight Manager
Flying J Travel Center
04.2021 - 05.2023
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
Assistant Manager
Circle K
08.2016 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Star Spencer High School
Spencer, OK05.1977
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Food safety knowledge
- Cleaning and sanitizing
- Safe Food Handling Practices
- Food Preparation
- Hospitality service expertise
- Product Stocking and Rotation
- Food sales and promotion
Certification
- Safe Serve Certification, Circle K - January,2021-January, 2026
Timeline
Deli Clerk
Flying J Travel Center
04.2024 - 09.2024
Cashier
Flying J Travel Center
04.2024 - 09.2024
Delivery Gate Security Guard
Wiser Security
05.2023 - 04.2024
Overnight Manager
Flying J Travel Center
04.2021 - 05.2023
Assistant Manager
Circle K
08.2016 - 04.2021
High School Diploma -
Star Spencer High School
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