Summary
Overview
Work History
Education
Skills
Certification
Certifications
Timeline
Generic

Pamela Hite

Clarksville,VA

Summary

Technical professional with proven track record in project management and technology integration. Known for driving successful project outcomes through effective planning and execution. Committed to fostering team collaboration and adapting to changing project needs. Expertise in risk assessment, resource allocation, and stakeholder engagement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Problem Manager (DoD Contract)

Peraton
03.2024 - Current
  • Resolved complex issues by collaborating with cross-functional teams.
  • Improved stakeholder satisfaction with timely and effective problem resolutions.
  • Developed strategies to minimize recurring problems, enhancing overall efficiency.
  • Analyzed root causes for recurring issues to implement preventive measures.


IT Operations Professional (DoD Contract)

Peraton
01.2023 - Current
  • Conducted contract start-up activities including management of multiple transition projects including working with incumbent contractors to obtain processes and procedures during Contract Transition Phase.
  • Developed and implemented Change Enablement Process, mentored Change Enablement Team, and managed account wide personnel training.
  • Streamlined various reports utilizing BMC Remedy Smart Reporting and BMC Storyboard to enhance customer meetings and contract deliverables.
  • Launched an investigation to enhance the customer's process which was causing delays to projects. Held weekly meetings with the customer to review procedures and incorporate enhancements.
  • Championed enhanced processes, in which the customer transferred process ownership to another division and created a new, more user-friendly form which was made available on the customer's portal.

Technical Project Manager (DoD & DHS Contracts)

Peraton
07.2012 - Current
  • Coordinated cross-functional teams to drive project success.
  • Developed project schedules for timely delivery.
  • Streamlined communication channels, ensuring clarity across departments.
  • Implemented project management methodologies to improve efficiency.
  • Reduced project risks by conducting thorough analyses.
  • Facilitated stakeholder meetings for aligning objectives and expectations.
  • Resolved project issues, maintaining focus on key milestones.
  • Collaborated with technical experts to ensure project feasibility.
  • Led project planning sessions to define scope and deliverables.
  • Improved project visibility and stakeholder satisfaction with regular, detailed progress reports and presentations.
  • Ensured compliance with industry standards and regulations by rigorously monitoring project execution phases.
  • Built strong relationships with stakeholders through effective communication and collaboration.

Service Account Manager/Task Order Manager (DHS)

Peraton
09.2022 - 01.2023
  • Enhanced client relationships by proactively addressing account concerns and providing customized solutions.
  • Strengthened customer loyalty by consistently delivering excellent service and support.
  • Coordinated with cross-functional teams to streamline processes and improve account management efficiency.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Conducted monthly business financial reviews with major customer to assess satisfaction and identify areas for improvement.

Project Technical Lead

Peraton
07.2011 - 07.2012
  • Led cross-functional teams for successful project deliveries.
  • Achieved high customer satisfaction by resolving complex technical issues.
  • Optimized resource allocation for better project outcomes.
  • Directed technical projects to meet tight deadlines and budget constraints.
  • Conducted requirements gathering related to technical equipment, specific validation of network ports, storage, bandwidth, and platforms related to Unix, Wintel, EMC, and VMware.

Implementation Manager

Peraton (formerly EDS)
07.2008 - 07.2011
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.

Education

MBA - Business Administration

Regis University
Denver, CO
05-2010

Bachelor of Science - Business Administration And Management

Longwood University
Farmville, VA
12-1992

Skills

  • Problem analysis
  • Risk management
  • Process improvement
  • Project management
  • Performance monitoring
  • Change management
  • Root cause analysis
  • Service delivery
  • Vendor management
  • ITIL framework
  • Stakeholder management
  • Operations management

Certification

  • Platinum Performance Award - March 2024
  • Quarterly Performance Award - December 2023
  • Quarterly Performance Award - September 2023
  • Core Value Award - 2022
  • Performance Award - 2022
  • Performance Award - Peer to Peer FY16 Program for Bias for Action - 2016
  • Manager-to-Employee FY16 program for M2E: Bias for Action - 2016
  • Manager-to-Employee FY16 program for M2E: Bias for Action - 2015
  • HP Outstanding Award - 2011
  • Service Award in Recognition of Outstanding Service - 2011
  • Immigration and Customs Enforcement (ICE) Appreciation Award
  • Transportation Security Administration (TSA) Outstanding Support Award - 2008


Certifications

  • ITIL Foundations v.4
  • Professional Scrum Master II
  • AWS Certified Cloud Practitioner

Timeline

Problem Manager (DoD Contract)

Peraton
03.2024 - Current

IT Operations Professional (DoD Contract)

Peraton
01.2023 - Current

Service Account Manager/Task Order Manager (DHS)

Peraton
09.2022 - 01.2023

Technical Project Manager (DoD & DHS Contracts)

Peraton
07.2012 - Current

Project Technical Lead

Peraton
07.2011 - 07.2012

Implementation Manager

Peraton (formerly EDS)
07.2008 - 07.2011

MBA - Business Administration

Regis University

Bachelor of Science - Business Administration And Management

Longwood University

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Pamela Hite